TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Birdeye

    Score8 out of 10
    N/ABirdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

    $299

    per month

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
    Pricing
    BirdeyeReputation.com
    Editions & Modules
    Standard
    $299.00
    per month
    Professional
    $399.00
    per month
    Premium
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    BirdeyeReputation.com
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BirdeyeReputation.com
    Considered Both Products
    Birdeye
    Chose Birdeye
    We tested a number of reputation management softwares during out search. Birdeye was the most intuitive platform and they also had the most reasonable prices. The other programs like Reputation and Podium, did most of the same things that we were looking for but we ultimately …
    Incentivized
    Reputation.com, Inc
    Chose Reputation.com
    We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    BirdeyeReputation.com
    Likelihood to Recommend
    7.2
    (166 ratings)
    8.9
    (8 ratings)
    Likelihood to Renew
    8.4
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (78 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (69 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)