Trakstar's Performance Appraisal software helps HR and organization manage feedback, goals and reviews. The user can build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of an organization. 360/Multi-rater feedback is an option. Trakstar's implementation is customized, and Trakstar offers a free trial, price quote, or a live demo from a real person.
Quick adaption came from the ease of use and that is why I would recommend it. If you need more robust cascading goal capabilities you might have to work at it
This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well. I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
We've experienced challenges beginning new review cycles without old cycles not being closed out
The UI is OK, but nothing special (a new version has been released, but we've not upgraded yet)
We currently don't have any sort of integration between ReviewSnap and our payroll system for hires/terms. I'm not sure if this is possible or not but wasn't discussed when we implemented it.
Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here
Reviewsnap has been comparable to most the systems I've used in the past. I wouldn't say that one of the systems I've used and mentioned above sticks out far above or below the others.
I did not make the purchase decision for Trakstar, but at a previous job I used Reflektive. Many of the outcomes of the tool are the same, even if the product interface and language is slightly different
It's saved us a lot of paper and confusion. We used to use a lot of paper to track reviews from all over the organization. Now we use Reviewsnap to keep track of reviews and to use old reviews as reference when discussing goals.
The cloud-based system is great due to the fact that we have satellite offices around the US. You can even do a review from Alaska if required.
Initially the customer service was great and responsive during deployment. Once the deployment was complete, the HR director reported having a hard time contacting support.
We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial.
