Revver vs. Tungsten Capture

Great if your field requires copious amounts of paperwork, and you want to get rid of the clutter and stress of dealing with physical paperwork. With the size of our organization (about 8 people), we were borderline on whether the cost would be worthwhile, but even for our group we've found the enhanced workflow and eSignature function to be very valuable. I would think for groups smaller than ours the cost would likely not be worth it.

Incentivized

If there is a desire to extract text from emails, documents, spreadsheets, and faxes this is the perfect platform for that. The only thing it does, extracting information, it does well. External information in terms of flat files, databases, and web services can be tied into the platform as well to allow line item matching, address validation, and other features that make it just an overall great ingestion system.

Incentivized

• The ability to set restrictions on documents sent out or stored in the system is one great strong suit of eFileCabinet.
• It gives us the confidence that our documents are safe.
• eFileCabinet has excellent technical support. When needed, I can call or email them and the problem is usually solved in that moment or that day. They have also worked directly with our IT Support Service to get things set up on our server.
• The search features are frequently used by me. You can limit where the search takes place, and even search within a search to narrow down your results. The side panel lets you preview the documents as well so most often I don't even need to fully open a document to get the information I need.

Incentivized

• One of the things we relied on Kofax was its connector with Oracle UCM and Filenet. It was easy to configure batch classes and set up release scripts to UCM or Filent
• One other aspect of it was validation scripts based on external Oracle databases. It was very helpful.
• After removal of dongle, it became easier to maintain the software.

Incentivized

• eFileCabinet's sidekick app can sometimes stop working on the printer side with Windows updates. It's getting better and less problematic, but it would be nice for support to push out notices to the customers when they know they have bugs in the software.
• The sidekick app would be nice if it had a "full size mode" and the "smaller / simple mode" so that you don't have to run the browser and sidekick together. This is confusing for our users as they might want the advanced functionality of the website browser efilecabinet instead of the minimal sidekick app.
• Have auto refresh on sidekick and the browser so that if you make changes in the browser eFileCabinet, the sidekick will update automatically. This is very confusing for our users and should be an included feature in 2019.
• Mac Sidekick App shouldn't be in beta after 2-3 years. This is sad to see :(

Incentivized

• Kofax Capture's interface is antiquated and could use a refresh. An attempt was made two versions back to add ribbons and modernize the interface but anything below the first level looks and feels like a tired application.
• Bugs that have existed in the platform for years are still prevalent and there is no priority to fix them. Features and critical bugs are regularly fixed but simple nagging ones that can cause a development project to close and lose all work is commonplace.
• Licensing, while reasonable for lower volume solutions, becomes expensive once a project reaches a certain threshold. Ensure future planning capacity is done before purchasing to make sure it's a cost effective solution.

Incentivized

We do not have any issues with eFile Cabinet. It has become just part of our daily life - finish files and projects and save all the documentation here. Need to research? Find it in eFile. I personally cannot imagine my job without it.

Incentivized

Cost of Kofax is high, however the cost to benefit scenarios always pay off.

Incentivized

eFileCabinet gets the job done and is fairly easy to use once you find a few workarounds and understand how the software works. Using the browser interface next to the desktop sidekick app is needed when it should all be included in a single app. Users always wonder "why do I have to open both the browser and the sidekick interfaces to do a simple task". Basically one does what the other doesn't do and Sidekick is needing to be open regardless for the printer/scanner upload functions, but is limited on what you can do compared to the browser interface. The mac Sidekick is still in beta and makes me wonder how much longer it will be supported or updated...

Incentivized

It's good.

Incentivized

The software loads very quickly, their servers are great. The software can be a tad buggy or quirky at times but it gets the job done which is why it's an 8 out of 10 rating. Their desktop printer and scanner software could use an update so that windows updates don't break it from time to time too.

Incentivized

It makes workflow so much easier, including the ability to save in the cloud makes it accessible from anywhere. I save very little on our server now which means this also makes filing more secure. I literally save and research via the platform several times a day.

Incentivized

Haven't really used their support yet

Incentivized

I don't know as it happened before I started working here

Incentivized

eFileCabinet is much better of a digital document solution than a file storage solution like Dropbox Business or Box.com. It is more secure, it is more friendlier to use for documents as it's viewed as file cabinets and file cabinet drawers and individual folders that contain the files. This makes it easy for your departments to convert over to a digital paperless solution easier. Thomson Reuters is in a different league and is much more expensive but does what eFileCabinet doesn't, in my previous references of missing software features, buggy software, and learning curves, but overall we use eFileCabinet because it's ROI and value is just that much better for us.

Incentivized

Kofax Capture was less expensive than the IBM product and was easier to use than both IBM and Amazon in my opinion. The unlimited scripting of Kofax Capture allowed us to fully integrate the tool into our business processes to improve our automation and reduce errors. We also looked at a product from Nuance but at the time decided to eliminate it from our evaluation.

Incentivized

• Pricing is budget friendly.
• Pay only for the number of users you need. I needed 2, so I pay for 2. Other DMS programs come with up to 5 users and charge accordingly. This gives me the flexibility to grow my business at my rate - not someone else's.

Incentivized

• We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.

Incentivized