Riskified vs. Signifyd Commerce Protection Platform

To prevent CNP fraud in travel industry I believe that Riskified is well suited To prevent ATO, if you have customers that they dont use credit cards and they pay by bank transfer I believe that is not well suited

Incentivized

I think Signifyd is well suited for any eCommerce store that delivers physical goods to an address. You will be protected if they approve the order and it turns out to be fraud, and you can take comfort knowing you won't ship any orders that are declined. It is not well suited for companies selling digital goods or services as they won't protect anything that's not physically shipped.

Incentivized

• Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
• Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
• Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.

Incentivized

• High approval rate.
• Find the fraud.
• Always responsive to escalations.

Incentivized

• Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
• Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
• The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)

Incentivized

• I am completely satisfied.

Incentivized

We needed to spin up hundreds of accounts very quickly, and their team, within a few days, was able to spin up a custom workflow for our team to do this at scale - they moved heaven and earth to make it possible practically overnight.

Incentivized

I would say that the main difference between Riskified and Signifyd is the level of client service, which drives success in other aspects. We did not have a dedicated account manager with Signifyd, so there was no one to deal with issues. Signifyd's billing is also very messy, and we found that they did not reimburse us for a significant amount of chargebacks. Riskified's billing is easy to reconcile, and we've never had that issue.

Incentivized

We did an RFQ 3 years ago and the value proposition for Signifyd was the best. We have never looked back.

Incentivized

• Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
• By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.

Incentivized

• Positive ROI
• No fear of being delisted.
• I am able to sleep at night.

Incentivized