Rocketlane vs. Service Autopilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rocketlane
Score 9.5 out of 10
N/A
As per the information provided by the vendor, Rocketlane is a platform specifically designed to cater to onboarding, implementation, and professional services teams. The primary objective of this platform is to enhance collaboration with customers, optimize project delivery efficiency, and augment customer experience and accountability. Its target audience primarily includes industries such as CS (Customer Success) and Professional Services. It emphasizes its capability to expedite time-to…N/A
Service Autopilot
Score 8.0 out of 10
N/A
Service Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
Pricing
RocketlaneService Autopilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RocketlaneService Autopilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
RocketlaneService Autopilot
Project Management
Comparison of Project Management features of Product A and Product B
Rocketlane
8.4
7 Ratings
9% above category average
Service Autopilot
8.0
1 Ratings
5% above category average
Task Management9.07 Ratings8.01 Ratings
Resource Management8.06 Ratings8.01 Ratings
Gantt Charts8.06 Ratings00 Ratings
Scheduling9.04 Ratings8.01 Ratings
Workflow Automation8.07 Ratings8.01 Ratings
Team Collaboration10.07 Ratings8.01 Ratings
Support for Agile Methodology9.05 Ratings00 Ratings
Support for Waterfall Methodology5.06 Ratings00 Ratings
Document Management8.07 Ratings8.01 Ratings
Email integration9.06 Ratings8.01 Ratings
Timesheet Tracking9.06 Ratings00 Ratings
Best Alternatives
RocketlaneService Autopilot
Small Businesses
Stackby
Stackby
Score 9.0 out of 10
Stackby
Stackby
Score 9.0 out of 10
Medium-sized Companies
InEight
InEight
Score 8.3 out of 10
InEight
InEight
Score 8.3 out of 10
Enterprises
InEight
InEight
Score 8.3 out of 10
InEight
InEight
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RocketlaneService Autopilot
Likelihood to Recommend
10.0
(7 ratings)
8.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
RocketlaneService Autopilot
Likelihood to Recommend
Rocketlane
There is project management tracking from the start till the end (onboarding till hypercare). The bifurcation of project stages and pre-built templates is good; you can assign client tasks. Less appropriate: Raising tickets for developers because there is no escalation management option. Let’s say the developer didn’t reply in 24 hours for a high-priority task; this should be automatically escalated to their senior.
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BACKTELL, INC
Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
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Pros
Rocketlane
  • Saved Project Manager time by 80-85%
  • Ease of use, User Friendly interface
  • Reminders : Email notification on upcoming due task to task owner
  • Publishing of Periodic Project Status Report
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BACKTELL, INC
  • service history, tracking
  • service scheduling
  • service/client notes
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Cons
Rocketlane
  • Project Opening time
  • Automated time tracked should be there
  • Every phase has a option to make a call and zoom so time tracked real time
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BACKTELL, INC
  • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
  • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
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Likelihood to Renew
Rocketlane
It really helps to support us in supporting our customers.
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BACKTELL, INC
Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
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Usability
Rocketlane
Because of the impact, it has created in terms of saving resources and time by helping them with project-related timelines.
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BACKTELL, INC
No answers on this topic
Alternatives Considered
Rocketlane
For our specific needs, Rocketlane fits the bill perfectly. It had just the right amount of features without it being overly complicated to teach the client. The pricing also worked out well: just pay monthly licenses per user.
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BACKTELL, INC
We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
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Return on Investment
Rocketlane
  • Dislike can be that we are not able to add tasks when we are filling the timesheet directly and so then we have to go to that project and create task and then put up the time. If I want to fill past days timesheet then this cause double work.
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BACKTELL, INC
No answers on this topic
ScreenShots

Rocketlane Screenshots

Screenshot of Project ListsScreenshot of Project PlanScreenshot of Status UpdateScreenshot of Customer ViewScreenshot of TemplateScreenshot of Documents