As per the information provided by the vendor, Rocketlane is
a platform specifically designed to cater to onboarding, implementation, and
professional services teams. The primary objective of this platform is to
enhance collaboration with customers, optimize project delivery efficiency, and
augment customer experience and accountability. Its target audience primarily
includes industries such as CS (Customer Success) and Professional Services. It
emphasizes its capability to expedite time-to…
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Deltek TrafficLIVE
Score 4.0 out of 10
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Deltek’s TrafficLIVE is a cloud-based agency management
software solution. The vendor says that the solution provides unmatched
visibility into an agency’s entire business; improves business processes and
drives efficiency that sets an agency up for success and increased
profitability. TrafficLIVE is designed to help agencies to be more connected,
productive and profitable. The vendor says that with TrafficLIVE agencies can start:
Attacking
Over…
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Pricing
Rocketlane
Deltek TrafficLIVE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Rocketlane
Deltek TrafficLIVE
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Required
Additional Details
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TrafficLIVE offers solutions for small to large agencies. Our prices range based on number of users and requirements.
The older one was no as good as Rocketlane because the User interface and UI are most important to use any software for the end user. Because more easy to understand, and easier to adapt the software. Thanks, Rocketplane I really like rocketplane because of its features and …
Rocketlane was extremely easy to stand up and get running. Both our internal teams and customers have been fans of the process so far. We had our first projects set up, with our Salesforce sync and white-labeled branding all live within the first week.
For our specific needs, Rocketlane fits the bill perfectly. It had just the right amount of features without it being overly complicated to teach the client. The pricing also worked out well: just pay monthly licenses per user.
Rocketlane is more robust for onboarding than monday.com with better customer interface. However, Rocketlane does not have some of the advanced features of ChurnZero or GUIDEcx. However, Rocketlane's pricing is aligned well with the features they offer.
Deltek TrafficLIVE was the pre-existing system when I joined the company. When we decided to purchase a new system, we considered a number of options such as Kimble PSA, Oracle NetSuite & Mavenlink. We decided to go ahead with Kimble PSA because we felt that as a package, it …
We chose Deltek TrafficLIVE after several presentations as to the benefits of its work flow system, and having explained in detail as to what we had to achieve to make our studio much more productive plus being able to monitor the daily pinch points. The overall design, …
Synergist - does the same thing, but the interface was far more complicated to use. Looked like a bit of a nightmare to use. Didn't get too far reviewing this one. Was too concerned about on boarding with our workforce.
Paprika - saw a demo, looked 'OK', heard bad reviews from …
We had tried developing our own Filemaker based system and customising a large print procurement based system - in terms of functionality and development they failed to be successful coupled with ever increasing unsustainable capex. TrafficLive has no physical infrastructure …
There is project management tracking from the start till the end (onboarding till hypercare). The bifurcation of project stages and pre-built templates is good; you can assign client tasks. Less appropriate: Raising tickets for developers because there is no escalation management option. Let’s say the developer didn’t reply in 24 hours for a high-priority task; this should be automatically escalated to their senior.
On a scale between 1-10, I would score Deltek TrafficLIVE as a 4 in terms of recommendations. This is due to the fact that as a Finance Analyst, I found it a very difficult system to use when all I could get from the system was raw data. It was almost impossible to create reports within the system. It was good, however, for users to input their time.
Status updates can be published, which can be seen by external stakeholders/clients even though they are not on Rocketlane or they have not taken Rocketlane subscriptions.
Timesheets can be easily tracked through which resource utilization can be planned.
The time sheet area is really good - it's easy to drag and drop and fill in time sheets with allocated tasks quickly, which makes it more likely that people will actually do it!
It's invaluable to be able to see the time spent on different tasks across a job - both for keeping track of ongoing projects, but also to plan resourcing and costs for the next time.
It's useful to be able to mark parts of a job as 'complete' before the full job is finished - this makes it easier to track which tasks still have to be finished, and makes sure that people are tracking time to the correct task within the job.
Job templates are very useful to make sure the same set of tasks is added to each job automatically.
One of the main features I would like to see added is another permissions option that allows Studio/Traffic Managers to the see the 'blue' time added that currently only the user can see when they have added their actual hourly time. This would give the option to view quickly the progress of a job, and to see if its still live or completed. There is the option to look at the 'weekly timesheet' but this in my opinion is not nearly as user friendly as being able to look at a glance each calendar.
It would be hugely beneficial if along the grey bar on the bottom of the homepage another notification is added that a job had been added to Deltek TrafficLIVE. A simple number would alert you that a new job has been added and needs your immediate attention.
The job search has been conveyed to me by a number of users as not working efficiently enough. If you have the job number then it works perfectly but if you try to locate a job by the account managers name or project name it will not reliably respond in your search.
Synergist - does the same thing, but the interface was far more complicated to use. Looked like a bit of a nightmare to use. Didn't get too far reviewing this one. Was too concerned about on boarding with our workforce.
Paprika - saw a demo, looked 'OK', heard bad reviews from friends in the same industry. Appeared to be plagued with the same issues as Synergistic. Paint to use.
Streamtime - Tested this thoroughly. Loved the interface, and very nearly bought this software over TrafficLIVE for that very reason. In the end it did not allow us to separate time into distinct categories such as 'estimated', 'quoted', 'scheduled', and 'actual'. In Streamtime, if you stretched the time next to a task, it seemed to also adjust the estimate as well. In contrast, Traffic separated time into these dimensions for every task, resulting in a far more useful data set for reporting.
Finally, Traffic was cloud based, which meant that I didn't need the added hassle of hosting and maintenance. In my opinion, Streamtime is suited to a smaller business, maybe 5-20 employees. It might have improved now but it's been two years since I reviewed it.
As an admin and end-user, Rocketlane has saved me at least four hours of work every week. Multiply that across the entire team, and we're saving two full days of work by removing all the manual tasks.
We use Deltek TrafficLive in an in-house studio environment, so we don't use all of its features. However, we couldn't function as efficiently without it.