Salesforce Commerce Cloud

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Commerce Cloud	Score8 out of 10	N/A	Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.	$4 per month

Pricing

No answers on this topic

Pricing Offerings
Salesforce Commerce Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

Community Pulse
Key User Insights
	Salesforce Commerce Cloud
Considered Both Products	Salesforce Verified User Chose Salesforce Commerce Cloud Salesforce Commerce Cloud is the leader in CRM and in managing customer contacts and details. It integrates very well with our ERP, NetSuite owned by Oracle Cloud. Salesforce Commerce Cloud is easy to use and has more functionality compared to competitiors. Salesforce Commerce … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud 1. The learning curve of Shopify is not too steep, so it does create hinderance for non-technical folks 2. I personally found the AI-powered insights in Shopify to be more accurate than the ones provided in Salesforce Commerce Cloud. Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud I think Salesforce Commerce Cloud is significantly better than ServiceTitan for both ease-of-use and overall functionality. ServiceTitan has a lot of deliverability issues when sending emails that we don't encounter on Salesforce Commerce Cloud thankfully. Also, I think … Incentivized Helpful? Felipe Veicer Digital Content Coordinator in Marketing at Revelyst (Sports, 1001-5000 employees) Chose Salesforce Commerce Cloud Salesforce Commerce Cloud is as good as the other platforms. On some of my past reviews I pointed out what Magento and Shopify do better than Salesforce Commerce Cloud and what Salesforce Commerce Cloud does better. To quickly recap: -Salesforce Commerce Cloud makes it very … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud I think Salesforce Commerce Cloud is great. Like mentioned previously, it is easy to use and keep track of our dealer information and customer information. We do also use Hubspot and it would be nice if they intigrated better but they both have good uses. Salesforce Commerce … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud I have not used any other comparable tool to Salesforce commerce cloud Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud We selected Salesforce Commerce Cloud due to the options available on the back-office for merchants. The availability to create complex scenarios. The scalability for multiple countries and languages. The integration with other Salesforce solutions already in place to create … Incentivized Helpful? Gary Penn Global VP Digital & eCommerce in Sales at Nixon, Inc (Consumer Goods, 51-200 employees) Chose Salesforce Commerce Cloud All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber! Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud Salesforce Commerce Cloud offers a wide variety of features such as pages, versions, static links etc which makes it unique when compared with any other tool. It has a powerful searching mechanism with which we can search with keywords to find related articles with those … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud All the options and demos were good; we see them all efficient and best suites; the option to choose Salesforce commerce cloud came into the picture when we thought of integrating customer service and promotions as we already use Salesforce service cloud as the support backbone … Incentivized Helpful? Harrison Pershing Salesforce Administrator in Marketing at Argos USA (Construction, 501-1000 employees) Chose Salesforce Commerce Cloud We also explored Shopify and thought it did a pretty good job of what we were looking for. I think the thing that really sold us is that we already have Salesforce Sales Cloud and Marketing Cloud so this was an easy addition for us to make. It's a lot easier to have all our … Incentivized Helpful? Moumita Sarkar MANAGER MARKET RESEARCH in Marketing at NEAR (Media Production, 51-200 employees) Chose Salesforce Commerce Cloud We selected Salesforce Commerce Cloud over other vendors in order to enhance customer relationships. Maintaining existing customers is comparatively easy. It thus helps to maintain strong customer focus and also to improve partner and supplier relationships. In addition, in … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud Salesforce Commerce Cloud might be pricer than competitors but it surely worth the difference. The tool is integrated with Salesforce CRM, and a full usage of Salesforce asset adds value to its adoption. The implementation of the tool was smooth and fast. All the team that use … Incentivized Helpful? Kelly Saux Director Direct Response Marketing in Marketing at Pimsleur Language Programs / Simon & Schuster Audio (Publishing, 501-1000 employees) Chose Salesforce Commerce Cloud Pricing/features/Onix integration were more relevant to our business. Incentivized Helpful? Samantha Juett Client Partner, Enterprise in Sales at Shutterstock (Internet, 501-1000 employees) Chose Salesforce Commerce Cloud This is not within my wheel house. I don't have anything to compare it to. Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud Salesforce Commerce Cloud offered more product variables than Shopify. Salesforce was a proper SAAS solution whereas CS-cart wasn't and required more internal dev Incentivized Helpful? Kurt Johansen DBA and Process Manager in Information Technology at Angel Water, Inc. (Consumer Services, 51-200 employees) Chose Salesforce Commerce Cloud We did not bother shopping around before or after the experience we had. We gave up on trying for the time being as the headache is not worth the fight. We are better suited [to] growing our business natively, locally, and through more economically sound methods. Incentivized Helpful? Natasha Sandhu Co-Founder and Marketing Director in Marketing at Bamboo Bleu (Retail, 1-10 employees) Chose Salesforce Commerce Cloud Shopify's similarities to Salesforce Commerce Cloud are mainly with bulk uploading, shipments, and customization. [Shopify] doesn't let you add team members from different departments, as it's a blank back end store CRM. The commerce cloud goes above and beyond with seamless … Incentivized Helpful? James howard SDR in Sales at LiveRamp (Marketing & Advertising, 1001-5000 employees) Chose Salesforce Commerce Cloud As I said before, I feel as though Salesforce Commerce Cloud stacks up well. It is definitely the market leader but when someone is the market leader they can get complacent and be less responsive to client needs than someone might not want to admit to. All in all, I think it … Incentivized Helpful? John Bevilacqua Controller & Finance Director in Finance and Accounting at CSI Worldwide (Construction, 501-1000 employees) Chose Salesforce Commerce Cloud We were so impressed with the features, functionality and flexibility of Salesforce that we did not extensively evaluate other similar products. Incentivized Helpful? Joseph Alleruzzo Associate Director, Client Leadership for Michelin in Marketing at Havas Media Group (Marketing and Advertising, 5001-10,000 employees) Chose Salesforce Commerce Cloud Since we are operating within the Salesforce platform such as the DMP and Marketing Cloud, integrating Commerce Cloud was an efficient and consistent way to streamline the processes. Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud In the end, we just wanted something that felt like SFDC which could translate better to our commerce needs. We wanted to stick with one ecosystem over multiple products for the sake of integration. We plan to stay within the salesforce world for a while to come so this worked … Incentivized Helpful? ABRAHAM PABLO Commercial Account Executive in Sales at Hootsuite (Marketing and Advertising, 501-1000 employees) Chose Salesforce Commerce Cloud At the time, Salesforce was the leader in the Gartner quadrant and it was an easy to use platform that really understood us. They had a process of understanding your needs and adapting the solution to those needs. The services they provide are really useful. Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud From the initial discovery and research, it appeared to be far more robust. It was presented as an enterprise-level solution that can grow and scale with the company. Having the Salesforce name and innovation associated with it is something that really helped sway the decision … Incentivized Helpful? alim mukhida AE in Sales at Hootsuite (Accounting, 51-200 employees) Chose Salesforce Commerce Cloud Salesforce is a much more integrated piece of software and integrates into your entire technology stack much more seamlessly. In comparison to other products we demoed, their technology was far superior with a much nicer UX/UI design. When it came to training, SF more clearly … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Salesforce Commerce Cloud

Comparison of Online Storefront features of Salesforce Commerce Cloud
Feature	Salesforce Commerce Cloud 7.9 37 Ratings
Product catalog & listings	8.334 Ratings
Product management	8.934 Ratings
Bulk product upload	8.233 Ratings
Branding	7.233 Ratings
Mobile storefront	7.630 Ratings
Product variations	7.635 Ratings
Website integration	5.634 Ratings
Visual customization	9.235 Ratings
CMS	8.932 Ratings

Comparison of Online Shopping Cart features of Salesforce Commerce Cloud
Feature	Salesforce Commerce Cloud 7.8 31 Ratings
Abandoned cart recovery	7.826 Ratings
Checkout user experience	7.831 Ratings

Comparison of Online Payment System features of Salesforce Commerce Cloud
Feature	Salesforce Commerce Cloud 7.9 30 Ratings
eCommerce security	7.930 Ratings

Comparison of eCommerce Marketing features of Salesforce Commerce Cloud
Feature	Salesforce Commerce Cloud 8.6 33 Ratings
Promotions & discounts	8.231 Ratings
Personalized recommendations	9.433 Ratings
SEO	8.229 Ratings

Comparison of eCommerce Business Management features of Salesforce Commerce Cloud
Feature	Salesforce Commerce Cloud 8.6 35 Ratings
Multi-site management	8.130 Ratings
Order processing	9.032 Ratings
Inventory management	8.331 Ratings
Shipping	9.226 Ratings
Custom functionality	8.533 Ratings

User Ratings
	Salesforce Commerce Cloud
Likelihood to Recommend	7.8 (48 ratings)
Likelihood to Renew	7.8 (11 ratings)
Usability	8.9 (4 ratings)
Availability	8.0 (1 ratings)
Performance	9.0 (1 ratings)
Support Rating	9.0 (3 ratings)
In-Person Training	8.0 (1 ratings)
Implementation Rating	8.0 (2 ratings)

Salesforce Commerce Cloud

Salesforce Commerce Cloud

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