Salesforce Inbox vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Inbox
Score 8.0 out of 10
N/A
Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages. It also allows users to create leads, contacts, and opportunities and log emails to Salesforce from within their inbox. It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on…
$25
per month per user
Sugar Connect
Score 6.0 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
Salesforce InboxSugar Connect
Editions & Modules
Essentials
$25
per month per user
Professional
$75
per month per user
Enterprise
$150
per month per user
Unlimited
$300
per month per user
No answers on this topic
Offerings
Pricing Offerings
Salesforce InboxSugar Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce InboxSugar Connect
Considered Both Products
Salesforce Inbox
Chose Salesforce Inbox
While I have not used many other automated email CRM integration systems, SalesforceIQ is hands down a crucial part of my daily work flow. I could not picture our company putting up the monthly numbers we are able to allocate without the efficiency and concise notification …
Chose Salesforce Inbox
SalesforceIQ Inbox and Hubspot are both useful in small business organizations. Since they almost have the same features it's hard to tell why SalesforceIQ Inbox is better than other tools. I think the G Suite integration with filters feature is an advantage. The fact is when …
Sugar Connect
Chose Sugar Connect
Collabspot offers a better price compared to the competition and many customization possibilities. The emails are more direct and cause a great impact; against the competition, Collabspot has an advantage. Finally, Collabspot belongs to the select group of quality applications …
Chose Sugar Connect
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used Hubspot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use Hubspot much anymore as my …
Best Alternatives
Salesforce InboxSugar Connect
Small Businesses
Salesflare
Salesflare
Score 6.0 out of 10
Salesflare
Salesflare
Score 6.0 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 9.7 out of 10
Mailtrack
Mailtrack
Score 9.7 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 6.2 out of 10
Groove, a Clari company
Groove, a Clari company
Score 6.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce InboxSugar Connect
Likelihood to Recommend
9.7
(0 ratings)
7.0
(0 ratings)
User Testimonials
Salesforce InboxSugar Connect
Likelihood to Recommend
When sending emails Salesforce Inbox provides valuable insights before sending. We usually send emails to clients and before Salesforce Inbox we would need to check in Salesforce to get details regarding the contact we are sending to. With the Salesforce Inbox there is no need to look in Salesforce as it is connected directly to Gmail or Outlook.
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Great for tracking communications with anyone in your CRM. Because of Collabspot, we have a culture of documenting emails in Sugar. I suppose Collabspot wouldn't be necessary if your CRM had an extension for your email client.
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Pros
  • Fast email templates
  • Alerts you when someone has read your email
  • Ability to quickly schedule emails to go out at a specific time
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  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Cons
  • We have to manually approve the logging of activity. The "auto-log" feature wasn't showing up on reports
  • Should be easier to create leads and contacts from emails. You don't have to leave the window--which is nice--but you still have to copy paste
  • I would like Salesforce Tasks to be more visible. I'm always forgetting about tasks I have.
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  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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Alternatives Considered
While I have not used many other automated email CRM integration systems, SalesforceIQ is hands down a crucial part of my daily work flow. I could not picture our company putting up the monthly numbers we are able to allocate without the efficiency and concise notification settings SalesforceIQ gives Everlasting Capital. I highly recommend if you're looking for fast integration results to update numerous departments within your company, to look into SalesforceIQ as it will make your daily tasks substantially easier while keeping all parties more thoroughly notified.
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Collabspot offers a better price compared to the competition and many customization possibilities. The emails are more direct and cause a great impact; against the competition, Collabspot has an advantage. Finally, Collabspot belongs to the select group of quality applications and with fairly good prices.
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Return on Investment
  • Lead Management
  • Time Management
  • Reduces Human Pain
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  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders