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Salesforce Service Cloud vs. SAP Service Cloud

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Salesforce Service Cloud

397 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    SAP Service Cloud

    Score8.5 out of 10
    		N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    Salesforce Service CloudSAP Service Cloud
    Editions & Modules
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce Service CloudSAP Service Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Service CloudSAP Service Cloud
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    Verified User
    Chose SAP Service Cloud
    Compared to Salesforce Service Cloud and Zendesk Support, SAP Service Cloud offered deeper customization tailored to our specific needs, especially for banking. While Salesforce had broad features and Zendesk boasted user-friendliness, SAP provided a balance of both, aligned …
    Incentivized
    Verified User
    Chose SAP Service Cloud
    I've explored various customer service solutions. Some notable contenders in the customer service and CRM realm include Salesforce Service Cloud, Zendesk, Microsoft Dynamics 365 Customer Service, and Freshdesk. Each has its strengths and unique features, but SAP Service Cloud …
    Incentivized
    Aman Kumar
    Researcher in Research & Development at IISER (Chemicals, 51-200 employees)
    Chose SAP Service Cloud
    SAP Service Cloud provides seamless integration with other SAP offerings, advantageous for existing SAP users. In contrast, Salesforce Service Cloud stands out for its adaptability and vast third-party app ecosystem, ensuring a broad range of integration options.
    Incentivized
    Verified User
    Chose SAP Service Cloud
    It had better backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration
    Incentivized
    Saurabh Kabra
    Solution Architect in Information Technology at Henkel AG & Co. KGaA (Chemicals, 10,001+ employees)
    Chose SAP Service Cloud
    Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users).
    Incentivized
    Verified User
    Chose SAP Service Cloud
    We evaluated 4-5 software and also thought of building one in-house but after a thorough evaluation, we decided to go ahead with SAP Service Cloud. SAP Service Cloud met our integration requirements better than the other products we evaluated. While the pricing could be a bit …
    Incentivized
    Verified User
    Chose SAP Service Cloud
    AI features are behind what Microsoft offers in its Dynamics 365 Customer Service, but as we already had other SAP products, the integration was easier with SAP Service Cloud. Implementation time was a key aspect of our project.
    Incentivized
    Rohan Kumar
    Software Engineer in Information Technology at Mytechcasa (Information Technology & Services, 11-50 employees)
    Chose SAP Service Cloud
    Salesforce has many integrations available, but configuring and setting them up can be difficult and necessitate development experience. While SAP Service Cloud integrates well with ease and without any difficulties.
    Incentivized
    Verified User
    Chose SAP Service Cloud
    SAP Service Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small start scenarios.
    SAP Service Cloud also provides enough basic features as a standalone solution, whereas Sale…
    Incentivized
    Verified User
    Chose SAP Service Cloud
    I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive.
    however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it …
    Incentivized
    Verified User
    Chose SAP Service Cloud
    As our customer already had SAP CRM and SAP sales cloud it was quite easy to integrate the SAP service cloud and there was no point going with other solutions
    Incentivized
    Verified User
    Chose SAP Service Cloud
    In any case, the service is a truly useful tool for customers to solve frequent problems, get answers from a competent source, and avoid relying on open forums or other similar alternatives. This is why the best solution seemed to be SAP service cloud over other competitors in …
    Incentivized
    Verified User
    Chose SAP Service Cloud
    It's been preferred by organizations already using other SAP solutions, as it integrates seamlessly within the SAP ecosystem. The choice between Salesforce and SAP Service Cloud often depends on an organization's existing technology stack and specific needs.
    Incentivized
    Verified User
    Chose SAP Service Cloud
    License fees, there is huge difference in licensing fees but both are having similar features to offer but SAP is having slight chance, the integrations adapters that were offered are lot better compared to Salesforce, we also had inventory that was on SAP platform so its …
    Incentivized
    Akhil Jandial
    SAP C4C SME in Information Technology at Morris Garages India (Automotive, 1001-5000 employees)
    Chose SAP Service Cloud
    Cost, UI and SAP brand
    Incentivized
    Verified User
    Chose SAP Service Cloud
    Feature offering was quite close. Integration with SAP back in was a big deciding factor.
    Incentivized
    Verified User
    Chose SAP Service Cloud
    Integration with other SAP solutions as it is connect natively with other applications and this simply allows unified data to cross departments to check and vary. Due to its real time dashboard and reporting helps business to take future decision easily. Also, as per the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Service CloudSAP Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Salesforce Service Cloud and SAP Service Cloud
    Feature
    Salesforce Service Cloud
    8.8
    77 Ratings
    SAP Service Cloud
    -
    Ratings
    Organize and prioritize service tickets9.475 Ratings00 Ratings
    Expert directory8.553 Ratings00 Ratings
    Subscription-based notifications8.663 Ratings00 Ratings
    ITSM collaboration and documentation8.260 Ratings00 Ratings
    Ticket creation and submission9.375 Ratings00 Ratings
    Ticket response9.174 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Salesforce Service Cloud and SAP Service Cloud
    Feature
    Salesforce Service Cloud
    8.7
    72 Ratings
    SAP Service Cloud
    -
    Ratings
    External knowledge base8.463 Ratings00 Ratings
    Internal knowledge base8.970 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Salesforce Service Cloud and SAP Service Cloud
    Feature
    Salesforce Service Cloud
    8.7
    77 Ratings
    SAP Service Cloud
    -
    Ratings
    Customer portal7.954 Ratings00 Ratings
    IVR8.834 Ratings00 Ratings
    Social integration8.947 Ratings00 Ratings
    Email support9.276 Ratings00 Ratings
    Help Desk CRM integration8.866 Ratings00 Ratings
    User Ratings
    Salesforce Service CloudSAP Service Cloud
    Likelihood to Recommend
    8.3
    (83 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    6.2
    (8 ratings)
    8.2
    (2 ratings)
    Usability
    8.0
    (12 ratings)
    -
    (0 ratings)
    Availability
    9.5
    (28 ratings)
    -
    (0 ratings)
    Performance
    8.6
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (20 ratings)
    5.5
    (1 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (1 ratings)
    8.2
    (52 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)