Salesforce Service Cloud vs. Sparkcentral (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
 Sparkcentral (discontinued) | Score10 out of 10 | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
| Salesforce Service Cloud | Sparkcentral (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Salesforce Service Cloud | Sparkcentral (discontinued) | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Salesforce Service Cloud | Sparkcentral (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 10.0 |
| Likelihood to Renew | 6.2 | 8.7 |
| Usability | 8.0 | 10.0 |
| Availability | 9.5 | - |
| Performance | 8.6 | - |
| Support Rating | 7.0 | 10.0 |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 7.0 | - |
| Ease of integration | 5.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |