Salesforce Service Cloud vs. Support.cc by 500apps
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
 Support.cc by 500apps | N/A | N/A | Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like Facebook or Twitter. Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and… | $0 |
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| Entry-level Setup Fee | No setup fee | $14.99 per month per user | ||||||||||||||
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| Incident and problem management |
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| Multi-Channel Help |
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| Salesforce Service Cloud | Support.cc by 500apps | |
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| Likelihood to Recommend | 8.3 | - |
| Likelihood to Renew | 6.2 | - |
| Usability | 8.0 | - |
| Availability | 9.5 | - |
| Performance | 8.6 | - |
| Support Rating | 7.0 | - |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 7.0 | - |
| Ease of integration | 5.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |