Salesforce Service Cloud vs. UVdesk Helpdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
 UVdesk Helpdesk | N/A | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
| Salesforce Service Cloud | UVdesk Helpdesk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | $11 | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Salesforce Service Cloud | UVdesk Helpdesk | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||
| Salesforce Service Cloud | UVdesk Helpdesk | |
|---|---|---|
| Likelihood to Recommend | 8.3 | - |
| Likelihood to Renew | 6.2 | - |
| Usability | 8.0 | - |
| Availability | 9.5 | - |
| Performance | 8.6 | - |
| Support Rating | 7.0 | - |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 7.0 | - |
| Ease of integration | 5.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |