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Salesforce Service Cloud vs. Vtiger

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Salesforce Service Cloud

397 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Salesforce Service CloudVtiger
    Editions & Modules
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Salesforce Service CloudVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    Salesforce Service CloudVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    8.8
    77 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets9.475 Ratings00 Ratings
    Expert directory8.553 Ratings00 Ratings
    Subscription-based notifications8.663 Ratings00 Ratings
    ITSM collaboration and documentation8.260 Ratings00 Ratings
    Ticket creation and submission9.375 Ratings00 Ratings
    Ticket response9.174 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    8.7
    72 Ratings
    Vtiger
    -
    Ratings
    External knowledge base8.463 Ratings00 Ratings
    Internal knowledge base8.970 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    8.7
    77 Ratings
    Vtiger
    -
    Ratings
    Customer portal7.954 Ratings00 Ratings
    IVR8.834 Ratings00 Ratings
    Social integration8.947 Ratings00 Ratings
    Email support9.276 Ratings00 Ratings
    Help Desk CRM integration8.866 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Salesforce Service Cloud and Vtiger
    Feature
    Salesforce Service Cloud
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    Salesforce Service CloudVtiger
    Likelihood to Recommend
    8.3
    (83 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    6.1
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (12 ratings)
    10.0
    (1 ratings)
    Availability
    9.5
    (28 ratings)
    -
    (0 ratings)
    Performance
    8.6
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (20 ratings)
    10.0
    (2 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)