Chose MutualMind (discontinued)
As mentioned before, Radian6 and Sysomos Heartbeat.
MutualMind (discontinued) vs. Salesforce Marketing Cloud Social Studio (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MutualMind (discontinued) | Score5.6 out of 10 | N/A | MutualMind was an enterprise listening platform with engagement and publishing features and analytics, that is now discontinued after the company's acquisition in 2016. | $1,000 per month |
 Salesforce Marketing Cloud Social Studio (discontinued) | Score7.3 out of 10 | N/A | Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - became Salesforce Social Studio. The product was retired in November of 2024. | $1,000 Per Org Per Month |
| MutualMind (discontinued) | Salesforce Marketing Cloud Social Studio (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| MutualMind (discontinued) | Salesforce Marketing Cloud Social Studio (discontinued) | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| MutualMind (discontinued) | Salesforce Marketing Cloud Social Studio (discontinued) | |||||||||||||||||||||||||
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| Listening/monitoring |
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| Publishing |
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| Engagement |
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| Marketing |
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| Channel coverage/integration |
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| Reporting/analytics |
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| Account management |
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| MutualMind (discontinued) | Salesforce Marketing Cloud Social Studio (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 9.0 |
| Likelihood to Renew | 8.2 | 8.8 |
| Usability | 6.4 | 9.0 |
| Availability | 7.3 | 9.6 |
| Performance | 7.3 | 8.4 |
| Support Rating | 7.3 | 9.0 |
| In-Person Training | 7.3 | 10.0 |
| Online Training | - | 7.6 |
| Implementation Rating | 8.2 | 9.8 |