Salesforce Spiff vs. Xactly Connect

Spiff is a great tool for tracking your commissions - it’s rare in that it’s a valuable tool that I only need to look at once or twice a month. It does exactly the job that it needs to do.

When the client has source data in Salesforce, Workday or flat files, it works really well. If the client has too much data, it can be really slow or require lots of preprocessing. It's often better to do as much of the calculations as you can in the configuration rather than on the Xactly Connect side. So that regular comp admins with Incent Connect training but no Xactly Connect are able to make changes.

Incentivized

• Great UI that can easily break down each account and all adjustments as well as base calculations at any level.
• Amazing support team with almost real time support via Slack and email.
• Listens and implements product feedback quickly. Some features I have asked for are delivered within a quarter.

Incentivized

• Direct integration into Salesforce. Which the majority of companies use for sales CRM.
• Uses standard SQL and SOQL so any programmer with this skillset can pick it up easily.
• The code is easily accessible through the Xactly UI. So anyone with an Admin login can look at and modify the code.
• Constantly adding new features.

Incentivized

• Some formulas and coding are not that intuitive.
• Sometimes Spiff is too transparent with the information that is shared on the reps' plans from a front-end perspective.
• There are many workarounds that we code (specifically with statement cards on the front-end) that take more time.

Incentivized

• Not intuitive
• Difficult to 'self teach'

Incentivized

it does everything it needs to and is expected to at a perfection! I have zero issues with the product. My favorite thing is the user interface is so easy to use, props to the product team for making something so easy to use and appealing to the eye. its great!

Incentivized

Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks

Incentivized

Very user-friendly for a programming tool.

Incentivized

In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.

Incentivized

Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.

Incentivized

It is able to handle everything I have thrown at it. It processes quickly and gives great troubleshooting information when things error out.

Incentivized

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.

Incentivized

Not involved

Incentivized

I have only tried the manual way of receiving statements via email with the actual report being attached as an Excel file. This makes it hard to track and raise questions if there are concerns with the statement. Having to submit a query via email is also too clunky and too time consuming.

Incentivized

I have not used another product like Xactly Connect.

Incentivized

We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.

Incentivized

• Definitely increased transparency into compensation calculation and rules
• I don't know if there is a tangible ROI for what we are using now, but I personally like the confidence it gives me to know how much I'm getting paid.
• Potentially improved productivity because we're not having to calculate our commissions on our own.

Incentivized

• Saves us 10+ hours of work on a weekly basis.
• Ensures that the results are consistent without manual intervention.

Incentivized