SAP Cloud for Social Engagement

SAP Cloud for Social Engagement

41 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Cloud for Social Engagement	Score8 out of 10	N/A	Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.	N/A

Pricing

SAP Cloud for Social Engagement

No answers on this topic

Pricing Offerings
SAP Cloud for Social Engagement
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	SAP Cloud for Social Engagement
Considered Both Products	SAP Verified User Chose SAP Cloud for Social Engagement SAP Cloud for Social Engagement's analytic capabilities proved far more financially viable than that of Cvent or Oracle's capabilities. SAP Cloud for Social Engagement allows me to find clients and vendors by targeting key words within social media messages and sort them by … Incentivized Helpful? Albano García Pelaz Manager in Customer Service at IBM (Information Technology and Services, 10,001+ employees) Chose SAP Cloud for Social Engagement The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

SAP Cloud for Social Engagement

Comparison of Listening/monitoring features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 9.5 2 Ratings
Boolean keyword searches	10.02 Ratings
Filtering out noise/spam	9.02 Ratings
Sentiment analysis	10.02 Ratings
Broad channel coverage	9.02 Ratings

Comparison of Publishing features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 10.0 2 Ratings
Content planning and scheduling	10.02 Ratings
Audience targeting	10.02 Ratings
Content optimization	10.02 Ratings
Workflow management	10.02 Ratings

Comparison of Engagement features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 9.7 2 Ratings
Automated routing and prioritization	10.02 Ratings
Customer interaction histories	10.02 Ratings
Bulk actions	9.02 Ratings

Comparison of Marketing features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 10.0 2 Ratings
Lead generation	10.02 Ratings
Content marketing	10.02 Ratings
Paid media management	10.02 Ratings
Campaigns and promotions	10.02 Ratings

Comparison of Channel coverage/integration features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 9.4 2 Ratings
Twitter	10.02 Ratings
Facebook	10.02 Ratings
LinkedIn	10.02 Ratings
Google+	8.01 Ratings
Instagram	10.02 Ratings
Pinterest	8.01 Ratings
YouTube	10.02 Ratings

Comparison of Reporting/analytics features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 10.0 2 Ratings
Campaign success analytics	10.02 Ratings
Real-time tracking	10.02 Ratings
Competitor analysis	10.02 Ratings

Comparison of Account management features of SAP Cloud for Social Engagement
Feature	SAP Cloud for Social Engagement 10.0 2 Ratings
Role-based user permissions & privileges	10.02 Ratings
Mobile access	10.02 Ratings

User Ratings
	SAP Cloud for Social Engagement
Likelihood to Recommend	10.0 (2 ratings)
Usability	10.0 (1 ratings)
Support Rating	10.0 (1 ratings)