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SAP Sales Cloud vs. SAP Service Cloud

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SAP Sales Cloud

243 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.3 out of 10
    		N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    SAP Service Cloud

    Score8.5 out of 10
    		N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    SAP Sales CloudSAP Service Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Sales CloudSAP Service Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Sales CloudSAP Service Cloud
    Considered Both Products
    SAP
    Verified User
    Chose SAP Sales Cloud
    Easy adoption using other products like SAP Customer Data Solutions and SAP Service Cloud. For your developers integration is transparent but if your business logic or on-premise software is made by your organisation, integration is not easy and required more time (and …
    Incentivized
    Verified User
    Chose SAP Sales Cloud
    SAP Sales Cloud is Tightly integrated with SAP S/4 Hana while the integration and transfer of data with user interface was challenging inearlier Salesforce Sales Cloud being non SAP product at hight cost
    Incentivized
    Verified User
    Chose SAP Sales Cloud
    I chose Sap Sales Cloud since I come from from SAP ERP Sales and Distribution module
    Incentivized
    Dominik Meier
    Expert SAP Transformation in Information Technology at SKAN AG (Machinery, 1001-5000 employees)
    Chose SAP Sales Cloud
    SAP Sales Cloud and Salesforce Sales Cloud have basically achieved feature parity. The decision comes down to your corporate vendor strategy as well as your integration strategy and UI preference.

    Back in 2017, we had chosen SAP Sales Cloud due to its native integration with …
    Incentivized
    SAP
    Saurabh Kabra
    Solution Architect in Information Technology at Henkel AG & Co. KGaA (Chemicals, 10,001+ employees)
    Chose SAP Service Cloud
    Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users).
    Incentivized
    Verified User
    Chose SAP Service Cloud
    It had better backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration
    Incentivized
    Kirsten Cornell
    Senior Communications Specialist in Social Media at Walter P Moore (Civil Engineering, 1001-5000 employees)
    Chose SAP Service Cloud
    Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was …
    Incentivized
    Verified User
    Chose SAP Service Cloud
    SAP C4C was selected to reduce the cost that they had with Salesforce.
    Incentivized
    Verified User
    Chose SAP Service Cloud
    Freshdesk is a lightweight service system that allows a small team to start handling service interactions quickly, in a professional manner. However, our observation was that it does not scale to Enterprise-level and does not have the same level of integration, customisability, …
    Incentivized
    Rahul Verma
    Deputy manager in Information Technology at Whirlpool (Consumer Services, 201-500 employees)
    Chose SAP Service Cloud
    we have used sales cloud and it is also working fine for 6 yrs
    Incentivized
    Daljeet Singh Kohli
    Solution architect in Information Technology at FAIR Consulting Group (Architecture & Planning, 51-200 employees)
    Chose SAP Service Cloud
    Integration with SAP on Prem, Ease of use Multiple Integration options available.
    Incentivized
    darshana rajput
    Database Administrator in Information Technology at Wipro (Information Technology & Services, 51-200 employees)
    Chose SAP Service Cloud
    It's super outstanding with real-time reporting on sales. Excellent with lead tracking. Magnificent to improve business outcomes. Ease of use.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SAP Sales CloudSAP Service Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    8.3
    120 Ratings
    SAP Service Cloud
    -
    Ratings
    Customer data management / contact management8.8117 Ratings00 Ratings
    Workflow management8.6118 Ratings00 Ratings
    Territory management7.2105 Ratings00 Ratings
    Opportunity management8.0114 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.9110 Ratings00 Ratings
    Contract management8.3112 Ratings00 Ratings
    Quote & order management8.3109 Ratings00 Ratings
    Interaction tracking8.5111 Ratings00 Ratings
    Channel / partner relationship management8.6110 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    8.1
    103 Ratings
    SAP Service Cloud
    -
    Ratings
    Case management7.998 Ratings00 Ratings
    Call center management8.692 Ratings00 Ratings
    Help desk management8.095 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    7.5
    107 Ratings
    SAP Service Cloud
    -
    Ratings
    Lead management7.3106 Ratings00 Ratings
    Email marketing7.694 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    8.2
    115 Ratings
    SAP Service Cloud
    -
    Ratings
    Task management8.1111 Ratings00 Ratings
    Billing and invoicing management8.196 Ratings00 Ratings
    Reporting8.6105 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    8.4
    114 Ratings
    SAP Service Cloud
    -
    Ratings
    Forecasting8.3107 Ratings00 Ratings
    Pipeline visualization8.4107 Ratings00 Ratings
    Customizable reports8.5110 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    7.7
    111 Ratings
    SAP Service Cloud
    -
    Ratings
    Custom fields8.0111 Ratings00 Ratings
    Custom objects7.3107 Ratings00 Ratings
    Scripting environment7.794 Ratings00 Ratings
    API for custom integration7.899 Ratings00 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    8.6
    114 Ratings
    SAP Service Cloud
    -
    Ratings
    Single sign-on capability8.8109 Ratings00 Ratings
    Role-based user permissions8.3108 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    7.3
    83 Ratings
    SAP Service Cloud
    -
    Ratings
    Social data7.383 Ratings00 Ratings
    Social engagement7.281 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    7.7
    97 Ratings
    SAP Service Cloud
    -
    Ratings
    Marketing automation8.093 Ratings00 Ratings
    Compensation management7.480 Ratings00 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and SAP Service Cloud
    Feature
    SAP Sales Cloud
    7.5
    99 Ratings
    SAP Service Cloud
    -
    Ratings
    Mobile access7.599 Ratings00 Ratings
    User Ratings
    SAP Sales CloudSAP Service Cloud
    Likelihood to Recommend
    8.5
    (131 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    8.6
    (7 ratings)
    8.2
    (2 ratings)
    Usability
    6.7
    (7 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (10 ratings)
    5.5
    (1 ratings)
    Online Training
    7.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (52 ratings)
    Product Scalability
    8.3
    (91 ratings)
    -
    (0 ratings)