TrustRadius: an HG Insights company

SAP Sales Cloud vs. Second CRM

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.3 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Second CRM

    N/AN/ASecond CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale. Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.N/A
    Pricing
    SAP Sales CloudSecond CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Sales CloudSecond CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsMultiple editions available starting from US$24 per user per month. Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts; however the first payment is for a minimum of six months. The vendor offers a discount for those who choose to pay for a year in advance.
    More Pricing Information
    Features
    SAP Sales CloudSecond CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    8.3
    120 Ratings
    Second CRM
    -
    Ratings
    Customer data management / contact management8.8117 Ratings00 Ratings
    Workflow management8.6118 Ratings00 Ratings
    Territory management7.2105 Ratings00 Ratings
    Opportunity management8.0114 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.9110 Ratings00 Ratings
    Contract management8.3112 Ratings00 Ratings
    Quote & order management8.3109 Ratings00 Ratings
    Interaction tracking8.5111 Ratings00 Ratings
    Channel / partner relationship management8.6110 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    8.1
    103 Ratings
    Second CRM
    -
    Ratings
    Case management7.998 Ratings00 Ratings
    Call center management8.692 Ratings00 Ratings
    Help desk management8.095 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    7.5
    107 Ratings
    Second CRM
    -
    Ratings
    Lead management7.3106 Ratings00 Ratings
    Email marketing7.694 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    8.2
    115 Ratings
    Second CRM
    -
    Ratings
    Task management8.1111 Ratings00 Ratings
    Billing and invoicing management8.196 Ratings00 Ratings
    Reporting8.6105 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    8.4
    114 Ratings
    Second CRM
    -
    Ratings
    Forecasting8.3107 Ratings00 Ratings
    Pipeline visualization8.4107 Ratings00 Ratings
    Customizable reports8.5110 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    7.7
    111 Ratings
    Second CRM
    -
    Ratings
    Custom fields8.0111 Ratings00 Ratings
    Custom objects7.3107 Ratings00 Ratings
    Scripting environment7.794 Ratings00 Ratings
    API for custom integration7.899 Ratings00 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    8.6
    114 Ratings
    Second CRM
    -
    Ratings
    Single sign-on capability8.8109 Ratings00 Ratings
    Role-based user permissions8.3108 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    7.2
    83 Ratings
    Second CRM
    -
    Ratings
    Social data7.383 Ratings00 Ratings
    Social engagement7.281 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    7.7
    97 Ratings
    Second CRM
    -
    Ratings
    Marketing automation8.093 Ratings00 Ratings
    Compensation management7.480 Ratings00 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Second CRM
    Feature
    SAP Sales Cloud
    7.5
    99 Ratings
    Second CRM
    -
    Ratings
    Mobile access7.599 Ratings00 Ratings
    User Ratings
    SAP Sales CloudSecond CRM
    Likelihood to Recommend
    8.5
    (131 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.6
    (7 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (7 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (10 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.3
    (91 ratings)
    -
    (0 ratings)