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SAP Sales Cloud vs. Zendesk Sell

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SAP Sales Cloud

243 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.3 out of 10
    		N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Zendesk Sell

    Score8.8 out of 10
    		N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    SAP Sales CloudZendesk Sell
    Editions & Modules
    No answers on this topic
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    SAP Sales CloudZendesk Sell
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Sales CloudZendesk Sell
    Considered Both Products
    SAP
    Verified User
    Chose SAP Sales Cloud
    We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SAP Sales CloudZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    8.3
    120 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management8.8117 Ratings8.914 Ratings
    Workflow management8.6118 Ratings6.115 Ratings
    Territory management7.2105 Ratings4.98 Ratings
    Opportunity management8.0114 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.9110 Ratings6.915 Ratings
    Contract management8.3112 Ratings5.410 Ratings
    Quote & order management8.3109 Ratings3.97 Ratings
    Interaction tracking8.5111 Ratings7.915 Ratings
    Channel / partner relationship management8.6110 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    8.1
    103 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management7.998 Ratings9.07 Ratings
    Call center management8.692 Ratings9.08 Ratings
    Help desk management8.095 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    7.5
    107 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management7.3106 Ratings6.012 Ratings
    Email marketing7.694 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    8.2
    115 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management8.1111 Ratings8.013 Ratings
    Billing and invoicing management8.196 Ratings1.05 Ratings
    Reporting8.6105 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    8.4
    114 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting8.3107 Ratings7.812 Ratings
    Pipeline visualization8.4107 Ratings7.914 Ratings
    Customizable reports8.5110 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    7.7
    111 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields8.0111 Ratings7.815 Ratings
    Custom objects7.3107 Ratings4.910 Ratings
    Scripting environment7.794 Ratings1.16 Ratings
    API for custom integration7.899 Ratings3.08 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    8.6
    114 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability8.8109 Ratings9.912 Ratings
    Role-based user permissions8.3108 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    7.2
    83 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data7.383 Ratings1.04 Ratings
    Social engagement7.281 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    7.7
    97 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation8.093 Ratings9.87 Ratings
    Compensation management7.480 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Zendesk Sell
    Feature
    SAP Sales Cloud
    7.5
    99 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access7.599 Ratings8.013 Ratings
    User Ratings
    SAP Sales CloudZendesk Sell
    Likelihood to Recommend
    8.5
    (131 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    8.6
    (7 ratings)
    9.0
    (2 ratings)
    Usability
    6.7
    (7 ratings)
    8.9
    (4 ratings)
    Availability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.8
    (10 ratings)
    8.8
    (4 ratings)
    Online Training
    7.0
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.3
    (91 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)