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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Satmetrix (discontinued)

    Score8 out of 10
    N/ASatmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
    Pricing
    Satmetrix (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Satmetrix (discontinued)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Satmetrix (discontinued)
    Considered Both Products
    Discontinued Products
    Chose Satmetrix (discontinued)
    GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!
    Incentivized
    Chose Satmetrix (discontinued)
    Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity …
    Incentivized
    Chose Satmetrix (discontinued)
    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Chose Satmetrix (discontinued)
    I have not used any other.
    Chose Satmetrix (discontinued)
    Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Satmetrix (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Satmetrix (discontinued)
    Feature
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey templates8.02 Ratings
    Themes8.02 Ratings
    Custom logo/branding8.02 Ratings
    Survey Content
    Comparison of Survey Content features of Satmetrix (discontinued)
    Feature
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Changes to live survey8.02 Ratings
    Question design help8.02 Ratings
    Multiple question types8.02 Ratings
    Survey Logic
    Comparison of Survey Logic features of Satmetrix (discontinued)
    Feature
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Survey logic flexibility8.02 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Satmetrix (discontinued)
    Feature
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Response tracking8.02 Ratings
    Data export8.02 Ratings
    Standard reports8.02 Ratings
    Custom reports8.02 Ratings
    Analytics8.02 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Satmetrix (discontinued)
    Feature
    Satmetrix (discontinued)
    8.0
    2 Ratings
    Access controls8.02 Ratings
    Compliance8.02 Ratings
    User Ratings
    Satmetrix (discontinued)
    Likelihood to Recommend
    4.0
    (7 ratings)
    Likelihood to Renew
    5.1
    (5 ratings)