Satmetrix (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Satmetrix (discontinued)	Score 8.0 out of 10	N/A	Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Satmetrix (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Satmetrix (discontinued)
Considered Both Products	Satmetrix (discontinued) Simon Whight Senior Salesforce CRM Analyst Chose Satmetrix (discontinued) GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world! Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity … Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of. Helpful? Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Chose Satmetrix (discontinued) I have not used any other. Helpful? Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Chose Satmetrix (discontinued) Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Helpful?

Features

Satmetrix (discontinued)

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 0% above category average
Survey templates	8.00 Ratings
Themes	8.00 Ratings
Custom logo/branding	8.00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 6% below category average
Changes to live survey	8.00 Ratings
Question design help	8.00 Ratings
Multiple question types	8.00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 3% below category average
Survey logic flexibility	8.00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 2% below category average
Response tracking	8.00 Ratings
Data export	8.00 Ratings
Standard reports	8.00 Ratings
Custom reports	8.00 Ratings
Analytics	8.00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 8% below category average
Access controls	8.00 Ratings
Compliance	8.00 Ratings

Best Alternatives
	Satmetrix (discontinued)
Small Businesses	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Satmetrix (discontinued)
Likelihood to Recommend	4.0 (0 ratings)
Likelihood to Renew	5.1 (0 ratings)

User Testimonials
	Satmetrix (discontinued)
Likelihood to Recommend	Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that. Incentivized Simon Whight Senior Salesforce CRM Analyst Read full review
Pros	The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment. The course materials provided by Satmetrix for certification were thorough. Verified User Anonymous Read full review
Cons	Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version. Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Read full review
Likelihood to Renew	Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor. Incentivized Rob Ellison VP of Customer Loyalty Read full review
Alternatives Considered	Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Read full review
Return on Investment	Satmetrix is teaching us what our clients like and don't like about our software. Satmetrix allows users to close the loop with customers. Incentivized Lawrence Kravitz Training Manager Read full review
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