BrowserStack vs. Sauce Labs

Multiple real devices available for testing across different OS, platform and browsers for both website and mobile application testing. Automate help to integrate existing project and testing suite to run across different devices. This reduce testing timeline and allow us to quickly release new features to users. Also provide automated accessibility report.

Incentivized

Access to specific devices is good, as well as access to a specific browser/platform. We are not able to connect our dev environments to Sauce Labs because the devices are put in our VPC. Some versions are not available like iPhone with iOS 12.1. With iOS, there is limited/no support for push notifications without real devices due to Apple's provisioning profiles.

Incentivized

• UI testing on different Devices like iOS, Android, MacOS, and Windows OS.
• Automation testing with the help of Cypress gives automation access to different OS and devices.
• Comparison with two devices how UI will look a like.
• Bug Capture tool: Using this tool, a user can capture a bug while live recording it, and the tool captures action as well. This helps developers identify and fix the bug more easily.

• Gets good people to work for it. These guys and gals are freed and just want you to succeed.
• Sauce Labs listens to what the customers want. (Though I could still use an AWS East-1, hint-hint.)
• They come to us when we ask, so that is pretty cool.

Incentivized

• I wish it didn't time out so quickly. I often move back and forth between my native Mac OS system and browsers to BrowserStack for Windows browsers and it often times out so I have to start over.
• I am not sure why, but when I've been testing in BrowserStack for a long period of time - maybe over a couple of hours, it sometimes gets buggy and unresponsive or slow to respond. It makes it hard to tell if I'm experiencing an issue with the site I'm testing or if it's an issue with BrowserStack.
• If I'm wishing for the moon and stars, I'd ask for the ability to use BrowserStack to also test with JAWS screen reader. But I'm happy having NVDA.

• Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
• Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.

Incentivized

It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.

I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome. Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.

Incentivized

It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.

Incentivized

I think Sauce Labs is great and I've been using them since late 2014. With that said, I'm very used to how their interface works and how to get what I need. I think if a brand new user would come in and use it, it would still be easy, but maybe not as easy as it is for me. That's why I rate this area a 9 instead of a 10. Still great though!

Incentivized

I rated BrowserStack's availability a 10 because it is consistently reliable, with minimal to no downtime or unplanned outages. The platform is accessible whenever needed, ensuring uninterrupted testing. Its robust infrastructure and proactive monitoring ensure a seamless experience, allowing us to meet deadlines without delays caused by availability issues and all

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

Incentivized

The tests are fast considering the fact that they're Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.

Incentivized

The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.

Incentivized

I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.

Incentivized

The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.

Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.

Incentivized

It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.

Incentivized

I rated the implementation satisfaction an 8 because while it went smoothly overall, there were some challenges during the initial learning phase and integration with existing tools. Key insights include the importance of providing sufficient training upfront and ensuring seamless integration with other systems to minimize disruptions and improve adoption speed.

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started

N/A - BrowserStack was the first software I've tried to address these requirements. Previously we've been limited to testing on a handful of devices and browser combinations that our team has physical access to. We're also evaluating Litmus as a complementary service to BrowserStack for analysing our email templates and deliverability.

Incentivized

Firebase is pay per use and so was difficult to work out the true costings, it also felt more developer focussed whereas Sauce Labs had better Appium support for our Automation team. AWS Device Farm appeared to require either Android or iOS and we wanted both, so that wasn't a great fit. It was also not possible to run Cucumber tests on Android in AWS but this may no longer be the case, but it was another unknown for us and not worth the risk. Sauce Labs explicitly mentioned Cucumber support.

Incentivized

I may not be the best person to answer this as I am only using it for 1 department and at 1 site but will still try my best As far as Scalability for Devices for Mobile Automation is concerned, it gets a Solid 10, as the users can run cases on upto 10 device parallel and also have the best choices of devices to choose

Incentivized

With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.

Incentivized

• It reduced the cost of buying multiple devices as we have multiple devices access in it
• Easily accessible from anywhere due to it cloud availability
• Introducing this to our client also helped us in building trust as well as winning their confidence during deliverables

Incentivized

• Provided an ability for us to run 55,000+ tests/month across all browsers.
• Gave us an opportunity to showcase the great things we have done in quality using Sauce Labs. This was through a white paper and an opportunity to speak at Sauce Con. People in our company have a far better appreciation for the what we do and how far we have progressed in the quality space.

Incentivized