TrustRadius

Accenture vs. ScienceSoft Help Desk Outsourcing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accenture
Score 6.4 out of 10
N/A
Accenture provides services in strategy, consulting, digital, technology and operations. Accenture is a global company with expertise in many different industries and business functions.N/A
ScienceSoft Help Desk Outsourcing
Score 0.0 out of 10
N/A
Overview With overall 33 years in IT, ScienceSoft has 14-year experience in IT support, including the support of complex software. Their help desk team speaks 7+ languages, and adheres to mature ITSM processes and ITIL principles. By outsourcing IT help desks to ScienceSoft, companies get user (L1) and technical issues (L2, L3) quickly resolved, as well as benefit from root cause…N/A
Pricing
AccentureScienceSoft Help Desk Outsourcing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AccentureScienceSoft Help Desk Outsourcing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AccentureScienceSoft Help Desk Outsourcing
Considered Both Products
Accenture
Verified User
Anonymous
Chose Accenture
Simpler, wider and solid. Always delivering best solutions. Very competitive even though Ibm is pretty solid too.
Verified User
Anonymous
Chose Accenture
Accenture has a solid hierarchy of management and architecturally. This company stands out from the rest of them.
Verified User
Anonymous
Chose Accenture
What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver …
Himanshu Singh | TrustRadius Reviewer
Himanshu Singh
Product Manager
Chose Accenture
Accenture is well ahead of the mentioned consulting products we have seen. The professionalism is top notch. The delivery rate is great. Error rate is very low. Client satisfaction in terms of requirements analysis and solutions integration is great. The communication is well …
ScienceSoft Help Desk Outsourcing

No answer on this topic

User Ratings
AccentureScienceSoft Help Desk Outsourcing
Likelihood to Recommend
8.1
(0 ratings)
-
(0 ratings)
User Testimonials
AccentureScienceSoft Help Desk Outsourcing
Likelihood to Recommend
Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Accenture is processing oriented.
  • Accenture has qualified consultants to help diagnose and remedy business problems.
  • Accenture has a very good service delivery system and personnel.
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • More manpower required in key positions
  • Decision making can be improved by not following the traditional processes
  • More dynamic frameworks needed
Himanshu Singh | TrustRadius Reviewer
Himanshu Singh
Product Manager
Read full review
No answers on this topic
Alternatives Considered
Accenture has a solid hierarchy of management and architecturally. This company stands out from the rest of them.
Verified User
Anonymous
Read full review
No answers on this topic
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