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Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. ManageEngine ServiceDesk Plus

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Serviceaide Intelligent Service Management (former CA Cloud Service Management)

1 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Serviceaide Intelligent Service Management (former CA Cloud Service Management)

    Score10 out of 10
    		N/AServiceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)ManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)ManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)ManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Serviceaide Intelligent Service Management (former CA Cloud Service Management) and ManageEngine ServiceDesk Plus
    Feature
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Serviceaide Intelligent Service Management (former CA Cloud Service Management) and ManageEngine ServiceDesk Plus
    Feature
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Serviceaide Intelligent Service Management (former CA Cloud Service Management) and ManageEngine ServiceDesk Plus
    Feature
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    Serviceaide Intelligent Service Management (former CA Cloud Service Management)ManageEngine ServiceDesk Plus
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)