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ManageEngine ServiceDesk Plus vs. Zoho Desk

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Zoho Desk

134 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Zoho Desk

    Score7.8 out of 10
    		N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    ManageEngine ServiceDesk PlusZoho Desk
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    ManageEngine ServiceDesk PlusZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and Zoho Desk
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets8.020 Ratings8.94 Ratings
    Expert directory5.013 Ratings7.93 Ratings
    Service restoration5.015 Ratings00 Ratings
    Self-service tools8.018 Ratings00 Ratings
    Subscription-based notifications6.014 Ratings7.93 Ratings
    ITSM collaboration and documentation10.016 Ratings10.01 Ratings
    ITSM reports and dashboards8.018 Ratings00 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and Zoho Desk
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Zoho Desk
    -
    Ratings
    Configuration mangement9.014 Ratings00 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings00 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and Zoho Desk
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Zoho Desk
    -
    Ratings
    Change requests repository7.015 Ratings00 Ratings
    Change calendar8.011 Ratings00 Ratings
    Service-level management9.014 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ManageEngine ServiceDesk Plus and Zoho Desk
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ManageEngine ServiceDesk Plus and Zoho Desk
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusZoho Desk
    Likelihood to Recommend
    9.0
    (20 ratings)
    7.8
    (23 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    9.4
    (12 ratings)
    Support Rating
    9.0
    (3 ratings)
    8.7
    (12 ratings)