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ManageEngine ServiceDesk Plus vs. Zoho Survey

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Zoho Survey

38 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Zoho Survey

    Score10 out of 10
    		N/AZoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

    $9

    per month

    Pricing
    ManageEngine ServiceDesk PlusZoho Survey
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Basic
    $9
    per month
    PLUS
    $25
    per month
    Plus
    $35
    per month
    Pro
    $49
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    Enterprise
    $109
    per month
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusZoho Survey
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to a 30% discount available for annual pricing.
    More Pricing Information
    Features
    ManageEngine ServiceDesk PlusZoho Survey
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Zoho Survey
    -
    Ratings
    Organize and prioritize service tickets8.020 Ratings00 Ratings
    Expert directory5.013 Ratings00 Ratings
    Service restoration5.015 Ratings00 Ratings
    Self-service tools8.018 Ratings00 Ratings
    Subscription-based notifications6.014 Ratings00 Ratings
    ITSM collaboration and documentation10.016 Ratings00 Ratings
    ITSM reports and dashboards8.018 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Zoho Survey
    -
    Ratings
    Configuration mangement9.014 Ratings00 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings00 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Zoho Survey
    -
    Ratings
    Change requests repository7.015 Ratings00 Ratings
    Change calendar8.011 Ratings00 Ratings
    Service-level management9.014 Ratings00 Ratings
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    8.3
    8 Ratings
    Survey templates00 Ratings10.07 Ratings
    Themes00 Ratings5.08 Ratings
    Custom logo/branding00 Ratings10.08 Ratings
    Survey Content
    Comparison of Survey Content features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    10.0
    8 Ratings
    Changes to live survey00 Ratings10.08 Ratings
    Question design help00 Ratings10.08 Ratings
    Multiple question types00 Ratings10.08 Ratings
    Survey Logic
    Comparison of Survey Logic features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    10.0
    8 Ratings
    Survey logic flexibility00 Ratings10.08 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    10.0
    8 Ratings
    Response tracking00 Ratings10.08 Ratings
    Data export00 Ratings10.08 Ratings
    Standard reports00 Ratings10.08 Ratings
    Custom reports00 Ratings10.08 Ratings
    Analytics00 Ratings10.08 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    10.0
    7 Ratings
    Access controls00 Ratings10.07 Ratings
    Compliance00 Ratings10.07 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of ManageEngine ServiceDesk Plus and Zoho Survey
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Zoho Survey
    9.9
    7 Ratings
    Vendor-offered crowdsourcing00 Ratings9.95 Ratings
    Respondent restrictions00 Ratings10.07 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusZoho Survey
    Likelihood to Recommend
    9.0
    (20 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (3 ratings)
    10.0
    (1 ratings)