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ServiceNow Customer Service Management vs. Spiceworks Cloud Help Desk

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ServiceNow Customer Service Management

74 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow Customer Service Management

    Score7.8 out of 10
    		N/ABuilt on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…N/A

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    ServiceNow Customer Service ManagementSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    ServiceNow Customer Service ManagementSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ServiceNow Customer Service ManagementSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ServiceNow Customer Service Management and Spiceworks Cloud Help Desk
    Feature
    ServiceNow Customer Service Management
    7.0
    6 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets7.66 Ratings8.054 Ratings
    Expert directory7.95 Ratings8.047 Ratings
    Subscription-based notifications7.15 Ratings9.042 Ratings
    ITSM collaboration and documentation4.45 Ratings6.045 Ratings
    Ticket creation and submission9.26 Ratings10.054 Ratings
    Ticket response6.06 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of ServiceNow Customer Service Management and Spiceworks Cloud Help Desk
    Feature
    ServiceNow Customer Service Management
    4.7
    5 Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base4.44 Ratings7.048 Ratings
    Internal knowledge base5.15 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ServiceNow Customer Service Management and Spiceworks Cloud Help Desk
    Feature
    ServiceNow Customer Service Management
    6.3
    6 Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal7.24 Ratings9.046 Ratings
    IVR5.34 Ratings7.011 Ratings
    Social integration3.54 Ratings8.927 Ratings
    Email support7.45 Ratings10.046 Ratings
    Help Desk CRM integration8.25 Ratings9.928 Ratings
    User Ratings
    ServiceNow Customer Service ManagementSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.4
    (6 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    10.0
    (1 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)