ServiceNow Customer Service Management vs. Subscribe, Rate, Feedback on Knowledge Article
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
 Subscribe, Rate, Feedback on Knowledge Article | N/A | N/A | A tool from Salesforce solutions specialist Inno Valley Works headquartered in Coimbatore, Tamilnadu, used to inform customers know when a knowledge base is updated. Customers can subscribe an article/knowledge-base, or rate the knowledge article and give feedback comments. | N/A |
| ServiceNow Customer Service Management | Subscribe, Rate, Feedback on Knowledge Article | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| ServiceNow Customer Service Management | Subscribe, Rate, Feedback on Knowledge Article | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ServiceNow Customer Service Management | Subscribe, Rate, Feedback on Knowledge Article | |
|---|---|---|
| Likelihood to Recommend | 7.4 | - |
| Usability | 10.0 | - |
| Support Rating | 9.0 | - |