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ServiceNow Customer Service Management vs. Vtiger

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ServiceNow Customer Service Management

74 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow Customer Service Management

    Score7.8 out of 10
    		N/ABuilt on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…N/A

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    ServiceNow Customer Service ManagementVtiger
    Editions & Modules
    No answers on this topic
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    ServiceNow Customer Service ManagementVtiger
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    ServiceNow Customer Service ManagementVtiger
    Incident and problem management
    Comparison of Incident and problem management features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    7.0
    6 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets7.66 Ratings00 Ratings
    Expert directory7.95 Ratings00 Ratings
    Subscription-based notifications7.15 Ratings00 Ratings
    ITSM collaboration and documentation4.45 Ratings00 Ratings
    Ticket creation and submission9.26 Ratings00 Ratings
    Ticket response6.06 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    4.7
    5 Ratings
    Vtiger
    -
    Ratings
    External knowledge base4.44 Ratings00 Ratings
    Internal knowledge base5.15 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    6.3
    6 Ratings
    Vtiger
    -
    Ratings
    Customer portal7.24 Ratings00 Ratings
    IVR5.34 Ratings00 Ratings
    Social integration3.54 Ratings00 Ratings
    Email support7.45 Ratings00 Ratings
    Help Desk CRM integration8.25 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of ServiceNow Customer Service Management and Vtiger
    Feature
    ServiceNow Customer Service Management
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    ServiceNow Customer Service ManagementVtiger
    Likelihood to Recommend
    7.4
    (6 ratings)
    10.0
    (8 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    10.0
    (2 ratings)