ServiceNow Customer Service Management vs. Workiz
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
 Workiz | N/A | N/A | Workiz is a field service management application created to improve the workflows being implemented by field service businesses. It provides users complete control and visibility over various aspects of their operations. These include creating customizable job forms, preparing schedules for jobs on a drag-and-drop and color-coded calendar, dispatching jobs to the right field technicians, monitoring the status of assigned jobs, streamlining payment collection, and enhancing engagements with… | $225 per month per user |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Workiz charges $30 per additional user. A 17% discount is available for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| ServiceNow Customer Service Management | Workiz | |
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| Likelihood to Recommend | 7.4 | - |
| Usability | 10.0 | - |
| Support Rating | 9.0 | - |