ServiceNow IT Service Management vs. Serviceware Processes
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
 Serviceware Processes | Score9 out of 10 | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
| ServiceNow IT Service Management | Serviceware Processes | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ServiceNow IT Service Management | Serviceware Processes | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| ServiceNow IT Service Management | Serviceware Processes | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 7.3 | 9.0 |
| Online Training | 1.0 | - |
| Implementation Rating | 10.0 | - |
| Product Scalability | 10.0 | - |