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ServiceNow IT Service Management vs. SUSE Manager

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ServiceNow IT Service Management

518 Reviews and Ratings

SUSE Manager

20 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A

    SUSE Manager

    Score10 out of 10
    		N/AGerman company SUSE offers SUSE Manager, a software defined infrastructure Linux server configuration management tool supporting patching, provisioning of Linux servers, and related actions.N/A
    Pricing
    ServiceNow IT Service ManagementSUSE Manager
    Editions & Modules
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow IT Service ManagementSUSE Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.—
    More Pricing Information
    Features
    ServiceNow IT Service ManagementSUSE Manager
    Incident and problem management
    Comparison of Incident and problem management features of ServiceNow IT Service Management and SUSE Manager
    Feature
    ServiceNow IT Service Management
    8.9
    68 Ratings
    SUSE Manager
    -
    Ratings
    Organize and prioritize service tickets10.067 Ratings00 Ratings
    Expert directory8.051 Ratings00 Ratings
    Service restoration8.056 Ratings00 Ratings
    Self-service tools10.065 Ratings00 Ratings
    Subscription-based notifications9.063 Ratings00 Ratings
    ITSM collaboration and documentation9.060 Ratings00 Ratings
    ITSM reports and dashboards8.062 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ServiceNow IT Service Management and SUSE Manager
    Feature
    ServiceNow IT Service Management
    8.3
    61 Ratings
    SUSE Manager
    -
    Ratings
    Configuration mangement8.060 Ratings00 Ratings
    Asset management dashboard8.059 Ratings00 Ratings
    Policy and contract enforcement8.952 Ratings00 Ratings
    Change management
    Comparison of Change management features of ServiceNow IT Service Management and SUSE Manager
    Feature
    ServiceNow IT Service Management
    9.0
    62 Ratings
    SUSE Manager
    -
    Ratings
    Change requests repository9.062 Ratings00 Ratings
    Change calendar9.056 Ratings00 Ratings
    Service-level management9.058 Ratings00 Ratings
    Configuration Management
    Comparison of Configuration Management features of ServiceNow IT Service Management and SUSE Manager
    Feature
    ServiceNow IT Service Management
    -
    Ratings
    SUSE Manager
    9.0
    1 Ratings
    Infrastructure Automation00 Ratings10.01 Ratings
    Automated Provisioning00 Ratings10.01 Ratings
    Parallel Execution00 Ratings10.01 Ratings
    Node Management00 Ratings10.01 Ratings
    Reporting & Logging00 Ratings5.01 Ratings
    Version Control00 Ratings9.01 Ratings
    User Ratings
    ServiceNow IT Service ManagementSUSE Manager
    Likelihood to Recommend
    10.0
    (79 ratings)
    10.0
    (12 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    9.2
    (2 ratings)
    Usability
    9.0
    (12 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (22 ratings)
    7.5
    (2 ratings)
    Online Training
    1.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)