ServiceNow IT Service Management vs. Tango.us
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
 Tango.us | Score4.2 out of 10 | N/A | Tango.us enables users to make how-to guides and documentation by automatically generating how-to guides while the user works. The user can walk through any process as normal, and Tango automatically turns those steps into a how-to guide that can be shared with others to show how it’s done. | N/A |
| ServiceNow IT Service Management | Tango.us | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ServiceNow IT Service Management | Tango.us | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| ServiceNow IT Service Management | Tango.us | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 10.0 |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 7.3 | - |
| Online Training | 1.0 | - |
| Implementation Rating | 10.0 | - |
| Product Scalability | 10.0 | - |