ServiceNow IT Service Management vs. Trellix Change Control
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
 McAfee Change Control | Score8 out of 10 | N/A | Trellix Change Control (formerly McAfee, or Solidcore S3 Control) delivers continuous, enterprise-wide detection of authorized changes as they occur. It blocks unauthorized changes to critical system files, directories, and configurations while streamlining the implementation of new policies and compliance measures. | N/A |
| ServiceNow IT Service Management | McAfee Change Control | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ServiceNow IT Service Management | McAfee Change Control | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| ServiceNow IT Service Management | McAfee Change Control | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.0 |
| Likelihood to Renew | 9.0 | 8.0 |
| Usability | 9.0 | 9.0 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 7.3 | 7.0 |
| Online Training | 1.0 | - |
| Implementation Rating | 10.0 | - |
| Product Scalability | 10.0 | - |