TrustRadius

ServiceNow Orchestration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow Orchestration
Score 8.0 out of 10
N/A
ServiceNow® Orchestration automates IT and business processes for operations management. It includes Password Reset, Client Software Distribution, and activity packs. The solution is designed to support IT administrators, helping to reduce tasks, improve productivity, and automate and accelerate processes.N/A
Pricing
ServiceNow Orchestration
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ServiceNow Orchestration
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
ServiceNow Orchestration
Considered Both Products
ServiceNow Orchestration
Verified User
Anonymous
Chose ServiceNow Orchestration
Reporting, selections of Servicenow is much better than TOPdesk.
Complex workflows can be build
CI's and their dependencies are simple to configure
Features
ServiceNow Orchestration
Workload Automation
Comparison of Workload Automation features of Product A and Product B
ServiceNow Orchestration
8.2
Ratings
1% below category average
Multi-platform scheduling9.00 Ratings
Central monitoring7.00 Ratings
Logging9.00 Ratings
Alerts and notifications8.00 Ratings
Analysis and visualization8.00 Ratings
Application integration8.00 Ratings
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ServiceNow Orchestration
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User Ratings
ServiceNow Orchestration
Likelihood to Recommend
8.5
(0 ratings)
User Testimonials
ServiceNow Orchestration
Likelihood to Recommend
ServiceNow has been very helpful when I have an email, phone, or computer issue. Since starting at the bank, I've needed to request various applications and software, and it is incredibly easy to do that on ServiceNow. ServiceNow ranks each ticket it receives by priority (1-5), so the IT department can easily determine what needs to be fixed asap and what can wait
Megan Baak | TrustRadius Reviewer
Megan Baak
Banking Officer, Client Experience Process Coordinator
Read full review
Pros
  • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
  • A customers 'super" user has access to all cases that are filled by them.
  • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
Verified User
Anonymous
Read full review
Cons
  • Not super intuitive.
  • Duplicate Requests are missed.
  • Would like to have a chat function.
Megan Baak | TrustRadius Reviewer
Megan Baak
Banking Officer, Client Experience Process Coordinator
Read full review
Alternatives Considered
Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure
Verified User
Anonymous
Read full review
Return on Investment
  • Manage IT issues.
  • Log multiple tickets.
  • Comprehensive platform for entire bank.
  • Helps effectively solve hundreds of issues by prioritizing them.
Megan Baak | TrustRadius Reviewer
Megan Baak
Banking Officer, Client Experience Process Coordinator
Read full review
ScreenShots