Serviceware Knowledge vs. Tettra

Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people.

Incentivized

• Easy to use.
• Easy to set-up.
• The free version has basic integration options.
• For the paid plans nice extra features (ie API).

Incentivized

• There aren’t enough shiny features to differentiate from Google docs
• Limited to Slack authentication
• There is limited live collaboration functionality

Incentivized

I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.

Incentivized

Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.

Incentivized

• Easier to find information
• Meets you on the platforms you already use - ie Slack and Google.

Incentivized