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Serviceware Processes vs. Spiceworks Cloud Help Desk

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Serviceware Processes

1 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Serviceware Processes

    Score9 out of 10
    		N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Serviceware ProcessesSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Serviceware ProcessesSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Serviceware ProcessesSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Serviceware Processes and Spiceworks Cloud Help Desk
    Feature
    Serviceware Processes
    8.9
    1 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets10.01 Ratings8.054 Ratings
    Expert directory9.01 Ratings8.047 Ratings
    Service restoration6.01 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings
    Subscription-based notifications9.01 Ratings9.042 Ratings
    ITSM collaboration and documentation10.01 Ratings6.045 Ratings
    ITSM reports and dashboards9.01 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Serviceware Processes and Spiceworks Cloud Help Desk
    Feature
    Serviceware Processes
    8.3
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard9.01 Ratings00 Ratings
    Policy and contract enforcement7.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Serviceware Processes and Spiceworks Cloud Help Desk
    Feature
    Serviceware Processes
    10.0
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Serviceware Processes and Spiceworks Cloud Help Desk
    Feature
    Serviceware Processes
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Serviceware Processes and Spiceworks Cloud Help Desk
    Feature
    Serviceware Processes
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Serviceware ProcessesSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)