TrustRadius

servis vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
servis
Score 10.0 out of 10
N/A
servis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.
$90
per month per user
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
servisVeeva CRM
Editions & Modules
Professional
$90
per month per user
Enterprise
$180
per month per user
No answers on this topic
Offerings
Pricing Offerings
servisVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.—
More Pricing Information
Community Pulse
servisVeeva CRM
Considered Both Products
servis
Veeva CRM
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Chose Veeva CRM
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action …
Verified User
Anonymous
Chose Veeva CRM
Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is …
Verified User
Anonymous
Chose Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing …
Verified User
Anonymous
Chose Veeva CRM
Better for field based medical personnel when recording Medical calls.
Features
servisVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
servis
10.0
Ratings
26% above category average
Veeva CRM
9.1
Ratings
17% above category average
Customer data management / contact management10.00 Ratings10.00 Ratings
Workflow management10.00 Ratings9.00 Ratings
Territory management10.00 Ratings7.00 Ratings
Opportunity management10.00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.00 Ratings10.00 Ratings
Contract management10.00 Ratings10.00 Ratings
Quote & order management10.00 Ratings9.00 Ratings
Interaction tracking10.00 Ratings10.00 Ratings
Channel / partner relationship management10.00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
servis
10.0
Ratings
28% above category average
Veeva CRM
9.3
Ratings
21% above category average
Case management10.00 Ratings10.00 Ratings
Call center management10.00 Ratings8.00 Ratings
Help desk management10.00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
servis
10.0
Ratings
27% above category average
Veeva CRM
8.5
Ratings
11% above category average
Lead management10.00 Ratings9.00 Ratings
Email marketing10.00 Ratings8.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
servis
10.0
Ratings
27% above category average
Veeva CRM
9.7
Ratings
24% above category average
Task management10.00 Ratings10.00 Ratings
Billing and invoicing management10.00 Ratings10.00 Ratings
Reporting10.00 Ratings9.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
servis
10.0
Ratings
28% above category average
Veeva CRM
8.7
Ratings
14% above category average
Forecasting10.00 Ratings8.00 Ratings
Pipeline visualization10.00 Ratings9.00 Ratings
Customizable reports10.00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
servis
10.0
Ratings
29% above category average
Veeva CRM
8.8
Ratings
16% above category average
Custom fields10.00 Ratings8.00 Ratings
Custom objects10.00 Ratings7.00 Ratings
Scripting environment10.00 Ratings10.00 Ratings
API for custom integration10.00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
servis
10.0
Ratings
18% above category average
Veeva CRM
9.5
Ratings
13% above category average
Single sign-on capability10.00 Ratings9.00 Ratings
Role-based user permissions10.00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
servis
10.0
Ratings
31% above category average
Veeva CRM
8.5
Ratings
15% above category average
Social data10.00 Ratings8.00 Ratings
Social engagement10.00 Ratings9.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
servis
10.0
Ratings
31% above category average
Veeva CRM
9.0
Ratings
20% above category average
Marketing automation10.00 Ratings9.00 Ratings
Compensation management10.00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
servis
6.0
Ratings
20% below category average
Veeva CRM
10.0
Ratings
31% above category average
Mobile access6.00 Ratings10.00 Ratings
Best Alternatives
servisVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
servisVeeva CRM
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
servisVeeva CRM
Likelihood to Recommend
FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
Verified User
Anonymous
Read full review
Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Pros
  • Pipeline View
  • Task Management
  • Sales Funnel Evaluation
  • Sales Projection
Verified User
Anonymous
Read full review
  • iPad views are easy to navigate
  • Sharing of media within platform helps keep record of what materials were used in the interactions
  • Data extraction via API is easy
Verified User
Anonymous
Read full review
Cons
  • Emailing compatibility from the platform
  • Calling compatibility from the platform
  • A more automated Task logging process
Verified User
Anonymous
Read full review
  • The UI is a bit outdated and the system is somewhat lacking flexibility overall
  • The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
  • Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
Verified User
Anonymous
Read full review
Usability
It's easy to use, very customizable, and very effective!
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
I have not used previous CRMS.
Verified User
Anonymous
Read full review
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Verified User
Anonymous
Read full review
Return on Investment
  • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
  • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
  • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
Verified User
Anonymous
Read full review
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Verified User
Anonymous
Read full review
ScreenShots