Arcserve ShadowProtect vs. Veeam Backup for Azure

If we have a scenario where we need very fast backup/ a lot of backups per hour we tend to go towards ShadowProtect , we have several customers with important servers that we backup each 15 minutes with a VSS consistent snapshot. The continuous incremental option also allows us to create one "full backup" and never again afterwards. This gives us the possibility to give longer retention periods to our customers.

Incentivized

When migrating from on Prim to AWS then to AZure the process was a little challenging because of some of the way we configured up front but once we went from AWS to Azure it was no looking back. We didn't have the extra storage to move things around like most companies to but it worked out great and we were also able to store more cold backups on Azure due to the low cost of cold storage.

Incentivized

• Shadowprotect has a relatively simple interface so it's easy to set up.
• Due to the simple UI, it is easy to restore files.
• Imagemanage works fairly well once it's set up and doesn't need much babysitting.

Incentivized

• Reduce storage costs and minimizing the impact on network consuption.
• Veaam Backup for Azure provides application-aware backups for Microsoft SQL Server, ensuring that our data is backed up and available for recovery correctly.
• Replication: Veeam Backup for Azure helps us to replicate our workloads to another Azure region or on-premises environment for disaster recovery purposes and compliance needs.

Incentivized

• The replication offsite can have issues over time. It takes manual involvement to keep it working right.
• SPX remote management isn't easy out of the box.

Incentivized

• Documentation around service account permissions was a little sparse when we implemented it
• It's sometimes hard to get the reason behind a (rare) job failure without going into logs
• The UI around snapshots and backups could do with some clarity around the restore points that will be available

Incentivized

Plainly, the product just works. I don't have to babysit it.

Incentivized

Still clunky compared to the on-prem version but getting better with every release. It does what it needs to do, and does it well. They are stuck with some limitations in the way Azure works so I don't know how much better they can make it but they've just added 365 backup management all from the same pane so it seems they're not done yet.

Incentivized

We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.

Incentivized

Great support team!

Incentivized

ShadowProtect is less expensive than some and more robust than others, and for us, provided a fine medium on which to build our support platform. The MSP interface for SPX makes licenses easy to track and deploy, as well as to retire. Overall, have been satisfied with this choice.

Incentivized

Backup Exec was a very clunky application and took forever to backup to and restore from. We would backup to SSD external hard drives from a flash array, but the process still took forever to finish. Sending our data to the Azure blob storage via Veeam is a faster and more secure process than saving to the external hard drives with Backup Exec.

Incentivized

• It had a positive ROI due to the ability to offer better backup technology to our clients.
• There is a large up-front fee you need to pay, though, as you need a minimum number of licenses to resell as MSP.

Incentivized

• We have had fast recovery of documents when needed; sub 10 minutes from start of restore to complete and in the users hands
• Easily a value add for backing up files outside of the given Microsoft retention period; piece of mind
• Easy tool to use with minimal training required to use it and set up backups
• When you do change your cloud licensing it does require manual intervention to update backup data requirements. if the business makes changes then your backup person may not know to make these changes

Incentivized