Shape Software vs. Zendesk Sell
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Shape Software | Score7 out of 10 | N/A | Shape Software aims to help users manage their business in one easy to use software. Shape's cloud-based CRM, Sales Management, and Marketing Automation tools offer multiple features designed to manage and automate online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales pipelines, nurture prospects and customers, create and send professional online documents, accept online payments, run custom reporting, and automate everyday admin… | $79 per user |
 Zendesk Sell | Score8.8 out of 10 | N/A | Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk… | $19 per seat/month billed annually |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | $79 per user | No setup fee | ||||||||||||||
| Additional Details | All inclusive cloud software, one price, no annual contracts. | — | ||||||||||||||
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| Sales Force Automation |
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| Customization |
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| Security |
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| CRM Project Management |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Reporting & Analytics |
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| Integrations with 3rd-party Software |
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| Platform |
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| Shape Software | Zendesk Sell | |
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| Likelihood to Recommend | 7.0 | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | 10.0 | 8.9 |
| Availability | - | 10.0 |
| Performance | - | 10.0 |
| Support Rating | 5.0 | 8.8 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 8.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |