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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    SherpaDesk
    Editions & Modules
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    SherpaDesk
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    SherpaDesk
    Considered Both Products
    SherpaDesk
    Chose SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    SherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of SherpaDesk
    Feature
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets9.12 Ratings
    Subscription-based notifications9.11 Ratings
    ITSM collaboration and documentation6.82 Ratings
    Ticket creation and submission8.93 Ratings
    Ticket response8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of SherpaDesk
    Feature
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base5.51 Ratings
    Internal knowledge base9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SherpaDesk
    Feature
    SherpaDesk
    9.1
    2 Ratings
    Customer portal9.12 Ratings
    Email support9.12 Ratings
    Help Desk CRM integration9.11 Ratings
    User Ratings
    SherpaDesk
    Likelihood to Recommend
    8.0
    (3 ratings)