ShipperHQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ShipperHQ
Score 9.0 out of 10
N/A
ShipperHQ is designed to streamline the shipping process for eCommerce businesses. This platform gives eCommerce businesses the power to set their own shipping rates and delivery options.N/A
Pricing
ShipperHQ
Editions & Modules
Essentials Plan
Contact Vendor
month
Standard Plan
Contact Vendor
month
Pro Plan
Contact Vendor
month
Enterprise
Contact Vendor
month
Offerings
Pricing Offerings
ShipperHQ
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee$250 hour
Additional Details
More Pricing Information
Community Pulse
ShipperHQ
Considered Both Products
ShipperHQ
Chose ShipperHQ
We only used BigCommerce's native real-time quote generator before this and it was only for international rates. ShipperHQ was able to help us get quickly set up with real-time rates for all FedEx services. I haven't looked into any alternatives.
Chose ShipperHQ
USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we …
Chose ShipperHQ
Honestly, we have not had to use any alternative software to provide live shipping rates, so I do not have any experience with other products to compare it to. ShipperHQ was included with our BigCommerce Enterprise package, and we have been using them ever since without issue. …
Features
ShipperHQ
Online Storefront
Comparison of Online Storefront features of Product A and Product B
ShipperHQ
10.0
Ratings
24% above category average
Website integration10.00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
ShipperHQ
8.0
Ratings
0% below category average
Shipping10.00 Ratings
Custom functionality5.90 Ratings
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ShipperHQ
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Enterprises
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Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
ShipperHQ
Likelihood to Recommend
8.9
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
Usability
8.0
(0 ratings)
Support Rating
10.0
(0 ratings)
User Testimonials
ShipperHQ
Likelihood to Recommend
We like ShipperHQ for what it is which is-- more or less a live shipping rate calculator. It works well in our BigCommerce platform. But unfortunately, it lacks the shipping management ability to print labels and manage shipments and orders. This makes us have to use a third-party shipping app. This isn't the end of the world, but it would be much easier if we could just do it all from one place.
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Pros
  • ShipperHQ makes providing live shipping rates fairly easy.
  • It also integrates pretty seamlessly into our BigCommerce platform.
  • It requires little to no maintenance. There are other third-party apps that we've used that require constant supervision, but ShippHQ is a set it and forget type app.
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Cons
  • It doesn't always send emails on manually entered orders.
  • It would be nice to be able to see each order as you click on it when processing batch labels to be sure you have the right ones.
  • It should automatically update when new orders come into Big Commerce.
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Likelihood to Renew
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
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Usability
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
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Support Rating
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
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Alternatives Considered
USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
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Return on Investment
  • shipping is more streamlined
  • administration is easier
  • employees can use easily
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ScreenShots

ShipperHQ Screenshots

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