ShipStation vs. Webgility

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

This platform is a pretty decent platform that
has all the required facilities which makes it a good platform for the users. I
would recommend this software to businesses because this is not too hefty in
their pockets and this can be pretty affordable for many. Also, it works quite
efficiently and effectively.

Incentivized

• The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
• ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
• The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.

Incentivized

• Almost no wait time to speak to a technician
• The technician team is knowledgable and effective
• They offer a fantastic service allowing my team to concentrate on bringing in revenue not doing data entry.
• QuickBooks integration is better than anyone else we have a webconnect program with.

• In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
• In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
• Fix USPS International Shipping issues!!

• There are certain deprivations associated with Webgility. Some of them are that it does not answer phones or emails. I feel that the concept of Webgility is great, but at the same time, you have to know exactly what to do in order for the system to work properly, effectively, and efficiently.
• In the beginning, I felt it was complicated software, so it took time to learn. Since then the experience has been smooth and good.

Incentivized

There are just many issues regarding communication of policies and requirements regarding API usage and plan level needs that cause for the low rating. Also, the lack of reporting details that are available through the platform is not ideal for our 3PL needs to track activities of customer's orders and shipping Qty or activities

Incentivized

ShipStation customer support was easy to use. The written help sections were clear and we could find answers to our questions even if we had to dig a little and read several articles. We often used the chat feature to get quick answers. Once the system was set up for our needs it worked quite well.

Incentivized

ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up.

Incentivized

Webgility is an Omnichannel Retail Suite for businesses offering ease and control. They have a secure concept of several layers of safety for business processes integrated. The stock reporting can be used in real-time or in history, and for planning. There is a versatile interface or integration into API for eCommerce markets and POS that is rich and can be customized with ease. Webgility offers great customer service facilities with plenty of adaptable features. That is a big range of features that can be researched with competitors. We had Multiorders, Zoho Inventory, Quickbook Desktop Enterprise in consideration. We see Multiorders coming closest. They have a great integration in various channels for sale and enable management of all kinds of orders including shipping. There is a comfortable part for the management of inventories too. Then we see Zoho Inventory which is easy to set up and seemingly more usable and comfortable to administrate. In the third position, we compare QuickBooks Online as the closest competitor. This offers similar ease in all processes of accounting. Everything is all in one place and close to real-time. The differences are small. There are different targets for optimization that make the difference

Incentivized

• Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
• Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
• Prevents errors: You never have to manually enter data, which means there's no chance for user error.

Incentivized

• Webgility does not accept and imports all types of transactions which sometimes gets annoying.
• I just totally love the immediate and instant technical as well as customer support of Webgility which is always there to help us out at any sort of minor to major hiccup.
• Webgility gives us the autonomy and the liberty to work in a form of the hosted environment.
• Webgility has a very seamless integration which is far better than any other program we have worked with.

Incentivized