ShopKeep vs. Vend

ShopKeep is adequate for a small company on a limited budget that has no desire to grow past an embryo. As a business grows, Shopkeep becomes more of a deterrent as it is unable to accurately provide meaningful financial reports.

Incentivized

Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.

Incentivized

• It is easy to set up
• It is easy to use
• It is inexpensive
• Very competent for a really really small business

Incentivized

• Retail sales
• Inventory management
• Sales and promotions
• Reporting

Incentivized

• It would be nice if ShopKeep dropped the additional fee for QuickBooks integration.
• I wish you were able to add pictures on the buttons.
• It would be great if ShopKeep offered integration with ChowNow.

Incentivized

• It would be nice to have alternate ways to adjust prices

Incentivized

Because we expect the current issue with the credit card reader disconnecting from the register to be solved with an upcoming software update, and we like many of the features of Shopkeep.

The register functionality is excellent, both from a learning standpoint and an operations standpoint. Cashiers learn how to use the register quickly, and the registers can be configured with hot buttons for fast-moving products. Setting up product variations and additions is straightforward. The web-accessible Back Office has good features, but lacks enough granularity to provide a store manager with the ability to modify inventory settings without giving them access to all of the financial reports as well.

Occasional long waits [5 minutes or more] or call-backs needed for telephone support. Email support replies usually take several hours. Support personnel are generally friendly and knowledgable.

Not much support needed but they were fast and helpful when it was.

Incentivized

If moving from a "dumb" cash register system, spend all the time needed to get starting inventory and product costing and pricing correct. Shopkeep has good tools for reporting inventory, margins, and other critical business info, but the information is only useful if the starting figures are accurate.

ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.

Incentivized

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

Incentivized

• ShopKeep has been reliable and easy to customize and use.
• Because ShopKeep integrates with MailChimp and AppCard I don't have to do a lot of re-creating.

Incentivized

• For a small business, it was important to keep the cost low

Incentivized