Signpost vs. SOCi

I would NEVER recommend Signposts! Signpost's fee is very expensive for a small company like ours, so I had to cancel the service - or at least TRY to. I contacted them the day after they billed our card for another $2,000, and I was told that we were automatically on the hook for another year, with no exceptions and no recourse. Very greedy and desperate; this doesn't seem like the way to keep happy clients.

In my opinion, I think that Brandify is a great software for managing large databases and allowing multiple users to access and edit data at the same time. For medium to large companies that have a strong emphasis on viewing and replying to all their customer reviews. Brandify can save a considerable amount of time and energy by getting everything together in one place.

Incentivized

• They do a good job selling their product.
• They make it very difficult to cancel the service.
• They are great at taking your money!

• Firstly, as a user of Brandify, I am really fond of their after-sales support services because as a user these services matter a lot.
• Brandify has made the work so much easier as it avoids spending time looking for better options.
• It is very helpful platform for the growth of a company.
• Its analysis helps us in foreseeing situations that can be either good or bad and ensure that we think of a possible solution.

Incentivized

• [I feel] the campaign tab needs a lot of improvement. The campaign part is not up to mark. Need a lot of changes to be more precise and relevant to the actual campaign niche.
• Another big drawback that I discovered while using it that it does not allow to send text messages to customers unless the customer accepts an invite first.

Incentivized

• Some things can be hard to find at first glance in the dashboard
• Lacks the ability to pull organic social stats from content that is natively posted
• Facebook ads lack some of the advanced features that Facebook offers

Incentivized

There are some aspects of the scheduling of posts that could be more user friendly for the less tech-savvy users.

Incentivized

We have not had to contact support so there is nothing to say in response to this question. We are sure that if we needed to contact them we would be able to get any issues resolved quickly

Incentivized

I used the basic Hootsuite subscription to schedule organic social media posts. However, it fell short in assisting franchises or businesses with multiple locations because it lacks the ability to localize content. So, you would essentially have to create 50 posts for 50 business locations if you wanted to include a unique phone number. SOCi lets you do that with one post. It also lacked a rolled up reporting feature. SOCi can show me what's going on at a high level as well as at the location level or group level.

Incentivized

• The support team is very professional. I had problems while using Signpost in the past and I contacted their support on that matter.
• They responded very professionally, listen[ed] to each and every problem related to the work, and doing hindrance to the flow of work with the full-fledged solution to the problem.
• This makes me more confident in using the platform more in depth.

Incentivized

• We're still new to the platform and determining this information.
• We know that some time is saved by the information being gathered together in one place, but we've also spent a lot of time discussing concerns/questions with their care team and getting fully set up.

Incentivized