TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SimpleHelp

    Score9 out of 10
    N/AN/A

    $450

    one-time fee

    Syncro

    Score9.7 out of 10
    N/ASyncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.

    $139

    per month per user

    Pricing
    SimpleHelpSyncro
    Editions & Modules
    Basic
    $450
    one-time fee
    Core
    $139
    per month per user
    Team
    $189
    per month per user
    Offerings
    Pricing Offerings
    SimpleHelpSyncro
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual payment.
    More Pricing Information
    Features
    SimpleHelpSyncro
    Remote Administration
    Comparison of Remote Administration features of SimpleHelp and Syncro
    Feature
    SimpleHelp
    8.5
    1 Ratings
    Syncro
    -
    Ratings
    Screen sharing10.01 Ratings00 Ratings
    File transfer8.01 Ratings00 Ratings
    Instant message7.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.01 Ratings00 Ratings
    Access to sleeping/powered-off computers8.01 Ratings00 Ratings
    Over-the-Internet remote session8.01 Ratings00 Ratings
    Initiate remote control from mobile9.01 Ratings00 Ratings
    Remote management of servers & workstations10.01 Ratings00 Ratings
    Remote Active Directory® management8.01 Ratings00 Ratings
    Centralized management dashboard9.01 Ratings00 Ratings
    Session record10.01 Ratings00 Ratings
    Annotations9.01 Ratings00 Ratings
    Monitoring and Alerts9.01 Ratings00 Ratings
    Multi-platform remote control7.01 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of SimpleHelp and Syncro
    Feature
    SimpleHelp
    -
    Ratings
    Syncro
    8.0
    1 Ratings
    Virtualization monitoring00 Ratings7.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of SimpleHelp and Syncro
    Feature
    SimpleHelp
    -
    Ratings
    Syncro
    6.7
    1 Ratings
    Remote monitoring00 Ratings9.01 Ratings
    Network device monitoring00 Ratings7.01 Ratings
    Activity Monitoring00 Ratings4.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of SimpleHelp and Syncro
    Feature
    SimpleHelp
    -
    Ratings
    Syncro
    9.0
    1 Ratings
    Patch Management00 Ratings9.01 Ratings
    Policy-based automation00 Ratings9.01 Ratings
    Remote Access
    Comparison of Remote Access features of SimpleHelp and Syncro
    Feature
    SimpleHelp
    -
    Ratings
    Syncro
    7.3
    1 Ratings
    Attended device access00 Ratings8.01 Ratings
    Unattended device access00 Ratings8.01 Ratings
    Multiple concurrent sessions00 Ratings6.01 Ratings
    User Ratings
    SimpleHelpSyncro
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (1 ratings)