SimpleHelp vs. RealVNC Connect

It's a great product that allows us simple easy to use access to all of our endpoints. I really don't see where its less appropriate other than I would always like the price to be less.

Incentivized

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.

Incentivized

• Easy access to pc's and servers
• one pane of glass to our endpoints
• simple to use

Incentivized

• Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
• Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
• It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.

Incentivized

• easier reporting
• more seemless access to our pc's

Incentivized

• Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
• The licensing model is not ideal for locations that do not use the internet and function off of the grid.

Incentivized

VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.

Incentivized

very easy to use and does what it needs to do for us which is ease of use to get to all of our endpoints.

Incentivized

It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company

Incentivized

VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.

Incentivized

The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior

No problem at all, love the product.

Incentivized

It was the productd of choice for us for last few years based on what it gives us and price point.

Incentivized

VNC Connect stacks up very well to other competitors. With this simple program, you can remotely connect and access other computers with the same VNC Connect agent installed. The only reason we're moving away from using this is that our current Ninja RMM Tools computer monitoring agent includes the TeamViewer tool for us to use.

Incentivized

• easy to use
• one pane of glass dashboard
• reporting could be better

Incentivized

• I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.

Incentivized