SimplePractice vs. TheraNest by Therapy Brands

This is the first EHR platform I used. It is very professionally done with an aesthetically pleasing interface and has broad functionality. I would recommend it to a colleague who is a single practitioner with a small solo practice. I would not, however, recommend it to a group practice owner as I have found many alternatives that are just as good for a noticeable pricing difference with SimplePractice’s new fee structure.

Incentivized

TheraNest is appropriate for clinical practice and seems well-suited for providing speech-language and other allied health services. Without firsthand experience billing, it is difficult to provide input regarding the ease of billing with this software. I have yet to see how TheraNest would work for clients with multiple insurance types. I trialed the TheraNest video conferencing near the beginning of 2020 (start of global pandemic), but the feature had glitches and I have since discontinued use of this feature.

Incentivized

• Easy client interface
• Telehealth

Incentivized

• Well-organized layout
• Syncs to Google Calendar
• User friendly

Incentivized

• Not being able to add 2 therapists to a client
• Having a steep learning curve to figure out where all the features were located
• Increased pricing with forced features that I did not plan to ever use
• Not having IvyPay as a payment option
• Only having one way calendar sync

Incentivized

• Make it easier to see if a note is linked to an appointment
• More options for making employee availability blocks
• Synced appointments still show up after client is archived

Incentivized

I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.

Incentivized

TheraNest support team is great but has grown since we bought it 4 years ago. 4 years ago you could call a number and someone would assist immediately and your issue would be resolved within moments. Now when you call to support you speak to someone who tells you they will create a ticket and get back in touch, which takes 2-3 days for a resolve. We understand that this is because TheraNest is growing and cannot staff at such a large scale so quickly without needing to better structure the support process. However, it is something that has been hard to transition over to for our company.

Incentivized

Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.

Incentivized

TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.

Incentivized

• Not overly expensive to use.
• No drawbacks.

Incentivized

• Allows me to save time on client notes using "copy from last session" feature
• TheraNest's app allows me to access notes anywhere
• Sync to Google Calendar feature keeps me organized with scheduling

Incentivized