Skilljar by Gainsight vs. Teachable

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

Teachable is excellent to work with as a software platform. However, after change of ownership, they made a massive price hike to legacy users, and stripped away many of the benefits that early adopters had enjoyed. All with next to no communication and transition. This burned a lot of trust and is the only reason for a7 rather than a 9.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• Hosts digital content such as video & PDFs
• Allows us to bundle multiple courses together
• Has a decent Zapier connection to sync with our other platforms
• Really easy to use

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

• Communication with customers about changes to terms
• Customer support is slow
• Integration with Active Campaign

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

Because we haven't had any major issues with it. The platform is really simple to use and the content can be uploaded and modified very easily. It has a drag and drop feature that makes everything fast and easy. Their support has always answered our questions or concerns and the cost is affodable. We will keep using it in the future.

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

Because it's easier to use both as administrators and both as user. We have never heard of any users having issues login in or going through the lectures or completing the course

Incentivized

We haven't had any issues, it's always available. Even when they schedule a maintanance on their end, students still can access the courses

Incentivized

Never had any issues with pages or videos not loading

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Their support is good overal. There are a couple of things that I would change, like answering faster. Sometimes they take a day to answer a concern and that's kind of annoying considering sometimes there are urgent issues we have to deal with. But the support has been good, they have answered properly.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

I'd say: learn the system first, try it out and then publish the content with customers. There are a couple of features that will cause issues with customers (especially lazy ones) but I'd say it's easy to implement and modify if needed. People don't need to train much to use Teachable, but they should take their time to know it.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

It's honestly just worked really well for us in terms of serving the actual course content. Plus, our customers can maintain one profile and use that to access all of the courses and bonuses that they've acquired from us. And the cost of Teachable has been very reasonable in terms of our budget.

We haven't had any issues with it. Their maintanance hours are always at times when we don't have students there, and even then, they still can access the platform

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.

• We were out the money and time of loading all courses onto Teachable, paying their fees, and then having to scramble to transfer thousands of students to another platform and pay all the setups again.