Cin7 vs. SkuVault

If you're looking for an all-in-one solution for CRM, Sales, POs, and Inventory, then you should absolutely consider Cin7. Their support team is always very helpful, going so far as to have team conference calls to solve any problems.

Incentivized

We needed to figure out how to run both the retail store and the online system from the warehouse. With their help we were able to run 2 different "stores" from the same warehouse. With their assistance we were able to separate the two, and not have to worry about over selling an item or not being able to fulfill and order because it was place from the other location.

Incentivized

• Powerful reporting that can be customized to fit your needs.
• Tons of integrations that help you get up and running quickly.

Incentivized

• Customer support are amazing. Very smart and quick to reply.
• The reporting system has been amazing for ordering and monitoring sales over time,
• The purchase orders have made a huge difference in the speed we can receive products

Incentivized

• Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
• Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
• We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Incentivized

• It really needs to have customizable access as their default options don't quite fit our requirements for different users.

Incentivized

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

Incentivized

Their support has been MORE than amazing. I work with them quite often to work in ways to improve how we use our system and learning all about the new things that are coming. The support staff always does their best and usually we are able to find a solution to the issues. And if are unable to find it on the 1st try pass it up to a specialist who quickly works to help you solve it

Incentivized

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Incentivized

SkuVault has been much more reliable than our previous product. Our inventory counts have been more accurate as well.

Incentivized

• Cin7 reduced the number of errors in our invoices and allowed us to expedite the checkout process via POS software.
• Cin7 helped us to maintain an accurate inventory and sync our inventory across different locations.
• Cin7 helped us to accurately forecast for purchasing decisions.
• Cin7 increased their pricing 1 year into using the software.

Incentivized

• It has increased our accuracy which has helped with returns and refunds, so it's helping us to grow our business.

Incentivized