TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Slite

    Score2.8 out of 10
    N/ASlite is a knowledge base designed to provide teams with needed answers even without searching. From onboarding guides to all hands notes, Slite keeps all types of company information centralised.

    $10

    per month per member

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    SliteZoho Desk
    Editions & Modules
    Standard
    $10
    per month per member
    Premium
    $15
    per month per member
    Enterprise
    Contact Sales
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    SliteZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsDiscount available for annual pricing.A discount is offered for yearly billing.
    More Pricing Information
    Features
    SliteZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Slite and Zoho Desk
    Feature
    Slite
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Slite and Zoho Desk
    Feature
    Slite
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Slite and Zoho Desk
    Feature
    Slite
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    SliteZoho Desk
    Likelihood to Recommend
    2.0
    (3 ratings)
    7.8
    (23 ratings)
    Usability
    7.0
    (1 ratings)
    9.4
    (12 ratings)
    Support Rating
    5.0
    (1 ratings)
    8.7
    (12 ratings)